Patient Services Specialist

Texas Tech University Health Sciences Center; Amarillo (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement plans

Wellness programs

Mother-friendly workplace

Gym discounts & local perks

Job summary

TTUHSC, a major medical institution, seeks a front desk/clinic receptionist to manage patient flow, check-in/out, scheduling, and paperwork. The role also handles charges, insurance claims, and information requests from patients and insurers, working to ensure a smooth clinic operation.

Strong customer service and organization are essential. A high school diploma or GED is required; medical clinic experience is preferred. May involve cash handling.

Qualifications

• High School diploma or GED.
• 1 year of customer service, office, or related experience.
• Additional education may substitute for the experience requirement.

Responsibilities

• Assists at the front desk checking in and out patients.
• Schedules appointments and prepares necessary paperwork before visits.
• Receives patients and maintains records; processes charges for clinic services.
• Filing insurance claims and responding to information requests from patients and insurers.

Skills

Customer service

Front desk

Office skills

Education

High School diploma or GED

Job description

Position Description

This position is responsible for ensuring the smooth operation of the clinic patient flow and serving as the primary contact for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash-handling responsibilities.

Major/Essential Functions

• Assists at the front desk checking in and out patients.
• Works alongside the PSS team, nursing team, residents and faculty to ensure the clinic is successful.

Required Qualifications

A High School diploma or GED. 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement.

Preferred Qualifications

• Medical Clinic experience.

Required Attachments

Resume / CV

Benefits

TTUHSC is committed to creating an environment where our team members can do their best work, with programs and benefits to support head-to-toe well-being. Explore just a few of the advantages of being a TTUHSC team member:

• Health Plans + Supplemental Coverage Options – Individual health insurance provided at no cost for full-time team members
• Paid Time Off – Including holidays, vacation, sick leave and more
• Retirement Plans
• Wellness Programs
• Certified Mother-Friendly Workplace

Additionally, TTUHSC invests in the success of our team members by providing opportunities for personal and professional growth, including lifelong learning programs, recognition programs, and health and wellness initiatives. Team members also enjoy a variety of other perks, such as special membership rates at local gyms and golf courses, access to state-of-the-art software and facilities, and discounts on travel, technology, entertainment and more.

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website at https://app4.ttuhsc.edu/payplan.

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.