Clinic Patient Care Technician — Flexible Scheduling

The Little Clinic; Lexington (KY); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible scheduling

Employee Assistance Program

Associate discounts

Tuition reimbursement

Career growth opportunities

Job summary

The Little Clinic is seeking a Patient Care Technician to support daily clinic operations under the supervision of the on-duty nurse practitioner/physician assistant. You will manage patient flow, perform administrative tasks, and document in the EHR while upholding our core values of respect and safety.

Responsibilities include front-desk greeting, registration, basic healthcare tasks, and collaboration with the care team to ensure a stellar patient experience in a fast-paced, community clinic

Qualifications

• High School Diploma or GED.
• Basic computer skills.
• Excellent administrative, communication, and organizational skill with high attention to detail.
• Basic math skills (i.e., counting, addition, and subtraction).
• Ability to work cooperatively in a fast-paced, team-based environment.
• Excellent customer service, organizational, and task-management skills.

Responsibilities

• Assist in maintaining a safe, quality-based, survey-ready healthcare environment per Joint Commission requirements.
• Greet customers and potential patients in the front area or near the clinic.
• Clean and organize the clinic space daily; handle supplies and room sanitation.
• Answer questions while following HIPAA guidelines; consult with provider for scope of services.
• Manage waiting room flow using the Patient Queue, Appointment Tool, and Patient Kiosk systems.
• Complete the registration process and place the patient under the scheduler book for the provider on duty.
• Verify patient identity using government-issued ID; describe payment options and log payments in the EHR.
• Collect insurance information and payments; log data in the EHR.
• Scan documents or alert the provider if scanning is needed.
• Escort patient to exam room and determine chief complaint; obtain vital signs and history in the EHR.
• Continue patient processing with appropriate clinic flow; provide guidance on registration, wait times, and payment methods.
• Answer phones and return patient/provider calls; complete daily callbacks per policy.
• Participate in and prepare for off-site events as needed.
• Prepare weekly order supplies for provider's approval; package labs and mail as needed.
• If float: travel to designated clinics within a geographic area.
• Advanced PCTs may assist with specimen collection per protocols.

Skills

Communication

Organizational skills

Customer service

Teamwork

Attention to detail

Basic math

EHR navigation

Education

High School Diploma or GED

Tools

EHR software

Job description

The Little Clinic is seeking a Patient Care Technician to support daily clinic operations under the supervision of the on-duty nurse practitioner/physician assistant. You will manage patient flow, perform administrative tasks, and document in the EHR while upholding our core values of respect and safety.

Responsibilities include front-desk greeting, registration, basic healthcare tasks, and collaboration with the care team to ensure a stellar patient experience in a fast-paced, community clinic