Clinic Patient Access Representative

Allina Health; Coon Rapids (MN); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Medical/Dental

PTO/Time Away

Retirement Savings Plans

Life Insurance

Short-term/Long-term Disability

Voluntary Benefits

Job summary

Allina Health Sleep Center in Coon Rapids is seeking a 1.0 FTE access and scheduling specialist for an 8-hour day shift, 40 hours per week with no weekends. You will support new and established patients, coordinate appointments, and act as a liaison for access and service inquiries.

The role emphasizes accurate documentation, patient account updates, and potential prior authorizations. A non-union environment and excellent patient service are valued.

Qualifications

• Must be 18 years of age with education and/or experience as listed on the job description.
• 2+ years experience in healthcare or other customer service position preferred.
• 2+ years experience with basic medical terminology preferred.

Responsibilities

• Provide scheduling and access support for appointments.
• Coordinate services, medical records, and patient information.
• Serve as in-clinic resource for scheduling, billing, and service questions.

Skills

Healthcare experience

Customer service

Medical terminology

Education

High school diploma or GED

Vocational or Technical Training in healthcare

Job description

Location Address:

3800 Coon Rapids Blvd NWSuite 3800 & 3824Coon Rapids, MN 55433

Date Posted:

October 27, 2026

Department:

62729910 Allina Health Sleep Center Coon Rapids

Shift:

Day (United States of America)

Shift Length:

8 hour shift

Hours Per Week:

40

Union Contract:

Non-Union-NCT

Weekend Rotation:

None

Job Summary:

Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide exceptional care as we prevent illness, restore health and provide comfort to all who entrust us with their care. This includes you and your loved ones. We are committed to providing whole person care, investing in your well-being, and enriching your career.

Key Position Details:

• 1.0 FTE (80 hours per two-week pay period)
• 8-hour day shift
• No weekends

Job Description:

Provides patient access and scheduling support for new and established patients and serves as a liaison for patients, families, providers, and staff regarding access and service related questions.

Principle Responsibilities

• Scheduling & Access Support
  • Provides scheduling support and coordination of appointments.
  • Schedules appointments for services within or outside of the system, following established guidelines.
  • Coordinates required services, medical records, and relevant patient information, including education materials.
• Patient & Staff Support
  • Functions as an in clinic resource for patients, families, providers, and staff related to scheduling, billing, and service questions.
  • Processes incoming calls and correspondence related to access, billing, or service inquiries.
  • Facilitates billing related requests such as price estimates or itemized statements.
• Issue Resolution & Documentation
  • Provides first resolution for patient complaints and access concerns.
  • Assists with patient account updates, including demographics and insurance information.
  • Documents patient interactions accurately in the electronic medical record.
• Additional Responsibilities
  • May complete prior authorizations, referrals, specialty scheduling, and manage assigned work queues.
• Other duties as assigned.

Required Qualifications

• Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description

Preferred Qualifications

• High school diploma or GED
• Vocational or Technical Training from a healthcare program
• 2+ years experience in healthcare or other customer service position
• 2+ years experience of basic medical terminology experience

Physical Demands

• Sedentary:
• Lifting weight up to 10 lbs. occasionally, negligible weight frequently

Pay Range

Pay Range: $22.04 to $30.01 per hourThe pay described reflects the base hiring pay range. Your starting rate would depend on a variety of factors including, but not limited to, your experience, education, and the union agreement (if applicable). Shift, weekend and/or other differentials may be available to increase your pay rate for certain shifts or work.Allina Health is committed to adhering with all applicable local, state and federal minimum wage requirements.

Benefit Summary

Allina Health believes the best way to provide safe and compassionate care for our patients is by nurturing the passion of those who care for them. That's why we devote extraordinary resources to help you grow and thrive - not only as a professional but also as a whole person. When you join our team, you have access to a wealth of valuable employee benefits that support the total well-being - mind, body, spirit and community - of you and your family members.

Allina Health is all in on your well-being. Because well-being means something different to everyone, our award-winning program provides you with the resources you need to help you navigate your personal journey. This includes well-being dollars, dedicated well-being navigators, and many programs, activities, articles, videos, personal coaching and tools to support you on your journey.

We are focused on creating an inclusive workplace so everyone can see themselves as part of our care team. Our care teams are as diverse as the communities we serve and proud to be contributing to the mission of a leading health care organization. Our pioneering approach to well-being helps every member of our care team feel a deep sense of connection and joy in their work.

Benefits include:

• Medical/Dental
• PTO/Time Away
• Retirement Savings Plans
• Life Insurance
• Short-term/Long-term Disability
• Voluntary Benefits (vision, legal, critical illness)
• Tuition Reimbursement or Continuing Medical Education as applicable
• Student Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness Program
• Allina Health is a 501(c)(3) eligible employer

*Benefit eligibility/offerings are determined by FTE and if you are represented by a union.