Clinic Patient Access Representative

AHS Allina Health System; Town of Richfield (WI); On-site; USD 30,000 - 41,000; Full time

Job summary

Allina Health, Richfield, MN, is hiring a Scheduling & Access Support specialist for a 1.0 FTE, 8-hour day shift. You will coordinate appointments inside and outside the system and support patients and staff with scheduling, billing, and access questions.

Responsibilities include documenting patient interactions in the electronic medical record, resolving patient concerns, and assisting with prior authorizations or referrals as needed.

Qualifications

• Must be 18 years of age with education and/or experience to meet required functional competencies as listed on the job description.
• 2+ years experience in healthcare or other customer service position preferred.
• Basic medical terminology experience preferred.

Responsibilities

• Provides scheduling support and coordination of appointments.
• Functions as an in-clinic resource for patients, families, providers, and staff regarding scheduling, billing, and service questions.
• Processes incoming calls and correspondence related to access, billing, or service inquiries; facilitates price estimates or statements.

Skills

Scheduling coordination

Customer service

Communication skills

Education

High school diploma or GED

Tools

Electronic Medical Records (EMR)

Job description

Location Address: 407 W 66th St Richfield, MN 55423-2304 Date Posted: October 29, 2026 Department: 62299900 Allina Health Group Richfield Shift: Day (United States of America) Shift Length: 8 hour shift Hours Per Week: 40 Union Contract: Non-Union-NCT Weekend Rotation: None

Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide exceptional care as we prevent illness, restore health and provide comfort to all who entrust us with their care. This includes you and your loved ones. We are committed to providing whole person care, investing in your well-being, and enriching your career.

Key Position Details

1.0 FTE (80 hours per two-week pay period) 8-hour day shift No weekend rotation

Job Description

Scheduling & Access Support

Provides scheduling support and coordination of appointments. Schedules appointments for services within or outside of the system, following established guidelines. Coordinates required services, medical records, and relevant patient information, including education materials.

Patient & Staff Support

Functions as an in clinic resource for patients, families, providers, and staff related to scheduling, billing, and service questions. Processes incoming calls and correspondence related to access, billing, or service inquiries. Facilitates billing related requests such as price estimates or itemized statements.

Issue Resolution & Documentation

Provides first resolution for patient complaints and access concerns. Assists with patient account updates, including demographics and insurance information. Documents patient interactions accurately in the electronic medical record.

Additional Responsibilities

May complete prior authorizations, referrals, specialty scheduling, and manage assigned work queues. Other duties as assigned.

Required Qualifications

Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description

Preferred Qualifications

High school diploma or GED Vocational or Technical Training from a healthcare program 2+ years experience in healthcare or other customer service position 2+ years experience of basic medical terminology experience

Physical Demands

Sedentary: Lifting weight up to 10 lbs. occasionally, negligible weight frequently

Pay Range

Pay Range Pay Range: $22.04 to $30.01 per hour The pay described reflects the base hiring pay range. Your starting rate would depend on a variety of factors including, but not limited to, your experience, education, and the union agreement (if applicable). Shift, weekend and/or other differentials may be available to increase your pay rate for certain shifts or work. Allina Health is committed to adhering with all applicable local, state and federal minimum wage requirements.

Benefit Summary

Allina Health believes the best way to provide safe and compassionate care for our patients is by nurturing the passion of those who care for them. That’s why we devote extraordinary resources to help you grow and thrive — not only as a professional but also as a whole person. When you join our team, you have access to a wealth of valuable employee benefits that support the total well-being — mind, body, spirit and community — of you and your family members. Allina Health is all in on your well-being. Because well-being means something different to everyone, our award-winning program provides you with the resources you need to help you navigate your personal journey. We are focused on creating an inclusive workplace so everyone can see themselves as part of our care team. Our care teams are as diverse as the communities we serve and proud to be contributing to the mission of a leading health care organization. Our pioneering approach to well-being helps every member of our care team feel a deep sense of connection and joy in their work.

Benefits include: Medical/Dental PTO/Time Away Retirement Savings Plans Life Insurance Short-term/Long-term Disability Voluntary Benefits (vision, legal, critical illness) Tuition Reimbursement or Continuing Medical Education as applicable Student Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness Program Allina Health is a 501(c)(3) eligible employer *Benefit eligibility/offerings are determined by FTE and if you are represented by a union.

People at Allina Health have a career of making a difference in the lives of the millions of patients we see each year at our 90+ clinics, 12 hospitals and through a wide variety of specialty care services in Minnesota and western Wisconsin.

We’re a not-for-profit organization committed to enriching your career by providing ongoing training, competitive compensation, support for work-life balance and ways to give back to the communities we serve.

Join our team of 27,000+ employees – your career opportunities are limitless!

Diversity creates a healthier atmosphere for our employees, patients, and community.

Allina Health is proud to be an Equal Employment Opportunity employer, and will make employment decisions without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Allina Health is an E-Verify Employer.

Allina Health complies with federal requirements to verify the employment eligibility of all persons hired to work in the United States. Allina Health is an E-Verify employer. E-Verify is an Internet-based system that compares information from each new employee’s Form I-9 to records available from the Social Security Administration (SSA) and the Department of Homeland Security (DHS) to confirm work authorization. An E-Verify case must be created no later than the third business day after the employee starts work for pay. All Forms I-9 must be completed and received by the Office of Human Resources accordingly. For more information, link to: Right to Work Poster (e-verify.gov)