Clinic Business Representative

Allina Health; Champlin (MN); Vor Ort; USD 47.658.000 - 64.896.000; Vollzeit

Benefits dieser Stelle

Medical/Dental

PTO/Time Away

Retirement Savings Plans

Life Insurance

Zusammenfassung

Allina Health is seeking a friendly, detail-oriented Patient Registration Specialist to greet patients, collect demographics and insurance details, and enter information into the electronic medical record. You will support scheduling needs and help patients navigate the registration process both in person and by phone.

This 0.8 FTE day shift position in Champlin, Minnesota, offers steady hours, no weekend rotations, and a comprehensive benefits package as part of Allina Health's mission to

Qualifikationen

• 2+ years of computer knowledge including working with an electronic medical record and Microsoft Office products (Word, Outlook) required; Excel preferred
• 2+ years of customer service, clerical, or business environment experience in healthcare

Aufgaben

• Greets, welcomes, and performs the registration process with patients in person or by phone.
• Collects co-pays and/or remaining balances and responds to questions regarding financial assistance programs.
• Performs Epic and In-Basket responsibilities including reviewing and following up on in-basket work and appointment accuracy.
• Medical records support including scanning, distributing faxes, releasing information, and handling patient documents.
• Manages and cleans the patient care lobby and provides department support, including downtime checks and staff meeting participation.

Kenntnisse

EMR systems experience

Microsoft Office

Healthcare customer service

Ausbildung

High school diploma or GED

Associate's degree or vocational training

Medical terminology knowledge

Jobbeschreibung

Location Address

11269 Jefferson Hwy NChamplin, MN 55316-3123

Date Posted

October 09, 2026

Department

62359900 Allina Health Group Champlin

Shift

Day (United States of America)

Shift Length

8 hour shift

Hours Per Week

32

Union Contract

Non-Union-NCT

Weekend Rotation

None

Job Summary

Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide exceptional care as we prevent illness, restore health and provide comfort to all who entrust us with their care. This includes you and your loved ones. We are committed to providing whole person care, investing in your well-being, and enriching your career.

Key Position Details

• 0.8 FTE (day shift)
• 8-hour shift
• No weekend rotations

Job Description

Responsible for greeting and welcoming patients to Allina at in person appointments, or by providing support by phone. Provides a standard registration process by collecting demographic and financial data and enters information into electronic medical record. Navigates patient electronic record system to review and respond to scheduling and records needs.

Principle Responsibilities

• Greets, welcomes, and performs the registration process with patients in person or by phone:
  • Appropriately utilizes all tools, resources, and procedures to conduct patient check-in, which includes interviewing patients to collect demographic and insurance information, providing patients with appointment specific forms, and obtaining necessary and appropriate documentation.
  • Assists patients with telephone encounters.
  • Identifies key words to initiate appropriate responses and de-escalation techniques as needed.
  • Directs patients to appointment or procedure.
• Collects co-pays and/or remaining balances:
  • Obtains signatures from patients as needed.
  • Responds to questions regarding financial assistance programs.
  • Performs the End of Day reconciliation process.
  • May participate in the prescription refill order process as appropriate and in scope for position.
• Performs Epic and In-Basket Responsibilities:
  • Uses resources, tools, and procedures to review, respond, follow-up and complete in-basket work.
  • Reviews MyChart appointments for accuracy and appropriate follow-up.
  • Works the reschedule report to ensure all appointments are rescheduled appropriately.
  • Processes No Show letters as applicable.
• Medical records support:
  • Retrieves clinic scanning/forms, sorts and distributes faxes via RightFax.
  • Medical record scanning and error resolution.
  • Opens, sorts and distributes clinic mail, processes returned mail.
  • Manages patient requested documents for pick-up.
  • Coordinates Release of Information requests.
  • Scans STAT EKG's as needed.
• Manages and organizes patient care lobby (or lobbies) and provides other department support:
  • Cleans and disinfects the lobby and check-in area(s), wheelchairs, stair wells, door handles, clipboards, and elevator keys throughout the day.
  • Unpacks and restocks supplies, file cabinet(s) and other clinic resources such as brochures and business cards, makes copies of documents as needed.
  • May schedule appointments and/or help with other office communication needs such as answering and transferring calls, handling messages and paging necessary parties.
  • Performs weekly downtime check.
  • Active participation in staff meetings.
• Other duties as assigned.

Required Qualifications

• Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description
• 2+ years of computer knowledge including working with an electronic medical record and Microsoft Office products (Word, Outlook) required; Excel preferred
• 2+ years of customer service, clerical, or business environment experience in healthcare

Preferred Qualifications

• High school diploma or GED
• Associate's or Vocational degree
• 1 year of medical terminology knowledge

Physical Demands

• Sedentary:
• Lifting weight up to 10 lbs. occasionally, negligible weight frequently

Pay Range

Pay Range: $20.79 to $28.31 per hour The pay described reflects the base hiring pay range. Your starting rate would depend on a variety of factors including, but not limited to, your experience, education, and the union agreement (if applicable). Shift, weekend and/or other differentials may be available to increase your pay rate for certain shifts or work. Allina Health is committed to adhering with all applicable local, state and federal minimum wage requirements.

Benefit Summary

Allina Health believes the best way to provide safe and compassionate care for our patients is by nurturing the passion of those who care for them. That's why we devote extraordinary resources to help you grow and thrive - not only as a professional but also as a whole person.

Allina Health is all in on your well-being. Because well-being means something different to everyone, our award-winning program provides you with the resources you need to help you navigate your personal journey. This includes well-being dollars, dedicated well-being navigators, and many programs, activities, articles, videos, personal coaching and tools to support you on your journey.

We are focused on creating an inclusive workplace so everyone can see themselves as part of our care team. Our care teams are as diverse as the communities we serve and proud to be contributing to the mission of a leading health care organization. Our pioneering approach to well-being helps every member of our care team feel a deep sense of connection and joy in their work.

Benefits include:

• Medical/Dental
• PTO/Time Away
• Retirement Savings Plans
• Life Insurance
• Short-term/Long-term Disability
• Voluntary Benefits (vision, legal, critical illness)
• Tuition Reimbursement or Continuing Medical Education as applicable
• Student Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness Program
• Allina Health is a 501(c)(3) eligible employer

*Benefit eligibility/offerings are determined by FTE and if you are represented by a union.