Customer Experience Representative

Allina Health; Coon Rapids (MN); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Medical/Dental

PTO/Time Away

Retirement Savings Plans

Life Insurance

Short-term/Long-term Disability

Voluntary Benefits (vision, legal, or

Student Loan Support Benefits

Job summary

Allina Health, a not-for-profit health system serving Minnesota and western Wisconsin, is seeking a scheduling-focused team member for the Customer Experience Center. The role emphasizes patient access, scheduling, and effective communication to improve the overall care experience.

Responsibilities include using multiple systems for scheduling and registration, assisting clinical staff and the public with access to services, and supporting complex workflows.

Qualifications

• Must be 16 years of age with education and/or experience needed to meet required principle competencies as listed on the job description.
• Experience within the Allina Health Customer Experience Center, appointment scheduling, and/or health care setting.
• Role related Epic Experience.

Responsibilities

• Provides patient access to systemwide services and helps patients navigate scheduling.
• Performs basic and advanced scheduling and phone support with a focus on customer service.
• May assist in discharge scheduling, specialty scheduling, and managing work queues.
• May assist customers with systemwide navigation and paging services.
• Ensures data collection entries are accurate and complete within registration processes.

Skills

Appointment scheduling

Health care setting

Education

High School / GED / Associate degree

Tools

Epic Systems

Job description

Location Address

8880 Evergreen BlvdCoon Rapids, MN 55433-6040

Date Posted

August 26, 2026

Department

16008774 Customer Experience Center HOS

Shift

Day/Evening (United States of America)

Shift Length

8 hour shift

Hours Per Week

40

Union Contract

Non-Union-NCT

Weekend Rotation

Occasional

Job Summary

Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide exceptional care as we prevent illness, restore health and provide comfort to all who entrust us with their care. This includes you and your loved ones. We are committed to providing whole person care, investing in your well-being, and enriching your career.

Key Position Details

Specialty service areas include:

• Orthopedics
• Women’s Health
• Mental Health and Addiction
• Rehab Medicine
• Spine & Pain
• Home Community Services

All specialty service areas include a focus on advanced referral scheduling

• Four positions available
• 1.0 FTE (80 hours per two-week pay period)
• 8-hour day and evening shifts
• Occasional weekends

Job Description

Performs basic and advanced scheduling and phone support with an emphasis on customer service to enhance the customer experience. Assists patient, clinical professionals and the general public with access to health care services.

Principle Responsibilities

• Provides patient access to systemwide services.
  • Identifies need of customer by using active listening skills.
  • Assists patient, clinical professionals and the general public with access to healthcare services.
  • Performs basic and advanced scheduling and phone support with an emphasis on customer service to enhance the customer experience.
  • May assist in discharge scheduling, specialty scheduling, managing work queues(referral, patient, insurance, orders) patient account support and precepting of co-workers.
  • May assist customers with systemwide navigation.
  • May provide systemwide paging services.
• Ensures data collection entries are accurate and complete.
  • System-wide registration processes are consistently followed to ensure accuracy.
  • May include data needed to page critical events.
  • May include creating telephone and triage encounters.
• Utilizes various computer systems to perform scheduling and registration process including an electronic medical record.
  • May utilizing digital platform tools.
  • May operate a multi-phone system.
• Other duties as assigned.

Required Qualifications

• Must be 16 years of age with education and/or experience needed to meet required principle competencies as listed on the job description
• Experience within the Allina Health Customer Experience Center, appointment scheduling, and/or health care setting
• Role related Epic Experience

Preferred Qualifications

• High School/GED, Vocational, or Associates Degree

Physical Demands

• Sedentary:
• Lifting weight up to 10 lbs. occasionally, negligible weight frequently

Pay Range

Pay Range: $22.04 to $30.01 per hour

The pay described reflects the base hiring pay range. Your starting rate would depend on a variety of factors including, but not limited to, your experience, education, and the union agreement (if applicable). Shift, weekend and/or other differentials may be available to increase your pay rate for certain shifts or work.

Benefit Summary

Allina Health believes the best way to provide safe and compassionate care for our patients is by nurturing the passion of those who care for them. That’s why we devote extraordinary resources to help you grow and thrive — not only as a professional but also as a whole person. When you join our team, you have access to a wealth of valuable employee benefits that support the total well-being — mind, body, spirit and community — of you and your family members.

Allina Health is all in on your well-being. Because well-being means something different to everyone, our award-winning program provides you with the resources you need to help you navigate your personal journey. This includes well-being dollars, dedicated well-being navigators, and many programs, activities, articles, videos, personal coaching and tools to support you on your journey.

We are focused on creating an inclusive workplace so everyone can see themselves as part of our care team. Our care teams are as diverse as the communities we serve and proud to be contributing to the mission of a leading health care organization. Our pioneering approach to well-being helps every member of our care team feel a deep sense of connection and joy in their work.

Benefits include:

• Medical/Dental
• PTO/Time Away
• Retirement Savings Plans
• Life Insurance
• Short-term/Long-term Disability
• Voluntary Benefits (vision, legal, critical illness)
• Tuition Reimbursement or Continuing Medical Education as applicable
• Student Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness Program
• Allina Health is a 501(c)(3) eligible employer

*Benefit eligibility/offerings are determined by FTE and if you are represented by a union.