Customer Experience Representative Associate

Allina Health; Coon Rapids (MN); In loco; USD 29.000 - 39.000; Tempo pieno

Vantaggi offerti da questo lavoro

Full benefits

Public transportation options

Descrizione del lavoro

Allina Health in Minnesota is seeking a Customer Experience Center specialist to provide patient access to systemwide services. You will perform scheduling and phone support with a strong emphasis on customer service to help patients, clinicians and the public access health care services.

Two locations are available: Allina Commons in Minneapolis and the Customer Experience Center in Coon Rapids. This full‑time role includes onboarding, 40 hours per week, 24/7/365 operations, and shift patterns

Competenze

• Must be 16 years of age with education and/or experience needed to meet required functional competencies as listed on the job description.

Mansioni

• Provides patient access to systemwide services.
• Identifies need of customer by using active listen skills.
• Assists patient, clinical professionals and the general public with access to health care services.
• Performs scheduling and phone support with an emphasis on customer service to enhance the customer experience.
• May assist customers with systemwide navigation.
• May provide systemwide paging services.
• Ensures data collection entries are accurate and complete.
• Systemwide registration processes are consistently followed to ensure accuracy.
• May include data needed to page critical events.
• May include creating telephone and triage encounters.
• Utilizes various computer systems to perform scheduling and registration process including an electronic medical record.

Conoscenze

Active listening

Customer service

Data entry

Phone support

Scheduling

Formazione

High school Diploma / GED

Associate degree or vocational training

Strumenti

Electronic Medical Record (EMR)

Digital platform tools

Multi-phone system

Descrizione del lavoro

Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide exceptional care as we prevent illness, restore health and provide comfort to all who entrust us with their care. This includes you and your loved ones. We are committed to providing whole person care, investing in your well-being, and enriching your career.

Perform basic scheduling and phone support with an emphasis on customer service to enhance the consumer experience. Assist patients, clinical professionals and the general public with access to healthcare services.

Principle Responsibilities

• Provides patient access to systemwide services.
  • Identifies need of customer by using active listen skills.
  • Assists patient, clinical professionals and the general public with access to health care services.
  • Performs scheduling and phone support with an emphasis on customer service to enhance the customer experience.
  • May assist customers with systemwide navigation.
  • May provide systemwide paging services.
• Ensures data collection entries are accurate and complete.
  • Systemwide registration processes are consistently followed to ensure accuracy.
  • May include data needed to page critical events.
  • May include creating telephone and triage encounters.
• Utilizes various computer systems to perform scheduling and registration process including an electronic medical record.
  • May utilizing digital platform tools.
  • May operate a multi-phone system.
• Other duties as assigned.

Required Qualifications

• Must be 16 years of age with education and/or experience needed to meet required functional competencies as listed on the job description.

Preferred Qualifications

• High school/GED, associate's degree, or vocational degree
• Experience in a health care setting
• Experience with Healthcare Scheduling
• Experience with Customer Service

Physical Demands

• Sedentary:
• Lifting weight up to 10 lbs. occasionally, negligible weight frequently

Consider joining our Customer Experience Call Center!

The Customer Experience Center supports all of Allina Health and works directly with patients and family members to help them navigate care.

Two Locations Available

• Allina Commons 2925 Chicago Ave, Minneapolis, MN
• Customer Experience Center 8880 Evergreen Blvd, Coon Rapids, MN

Multiple Needs Available That Focus On

• Full Time (40 hours/week) and full benefits
• Onboarding: First 8 weeks – 8:00 AM- 4:30 PM Mon-Fri. This includes instructor led classes, colleague shadowing and taking calls.
• Customer Experience Center is open 24/7/365
• Shift/schedule will be assigned after 8 weeks of training
• Current shift start times are from 7:00 AM to 11:30 AM
• Shift end times are 3:30 PM to 8:00 PM
• Weekends may be a part of schedule
• Candidates must be flexible to meet business needs
• Public transportation options are available for both locations

Learn a little more about what makes our customer experience centers unique:

Careers with Purpose: Minda Garcia

An Ideal Candidate Would Possess

• Ability to work efficiently in a fast paced, demanding environment with high call volume.
• Detail oriented individual with strong relationship building skills, excellent verbal communication, good listening, and strong telephone etiquette
• Ability to effectively incorporate use of technology
• Problem solving skills as related to appointment scheduling
• Ability to maintain confidentiality of patient and practice information
• Consistent attendance and punctuality

Pay Range

Pay Range: $20.79 to $28.31 per hour

The pay described reflects the base hiring pay range. Your starting rate would depend on a variety of factors including, but not limited to, your experience, education, and the union agreement (if applicable). Shift, weekend and/or other differentials may be available to increase your pay rate for certain shifts or work.

Allina Health is committed to adhering with all applicable local, state and federal minimum wage requirements.

Benefit Summary

Allina Health believes the best way to provide safe and compassionate care for our patients is by nurturing the passion of those who care for them. That’s why we devote extraordinary resources to help you grow and thrive — not only as a professional but also as a whole person. When you join our team, you have access to a wealth of valuable employee benefits that support the total well-being — mind, body, spirit and community — of you and your family members.

Allina Health is all in on your well-being. Because well-being means something different to everyone, our award-winning program provides you with the resources you need to help you navigate your personal journey. This includes well-being dollars, dedicated well-being navigators, and many programs, activities, articles, videos, personal coaching and tools to support you on your journey.

We are focused on creating an inclusive workplace so everyone can see themselves as part of our care team. Our care teams are as diverse as the communities we serve and proud to be contributing to the mission of a leading health care organization. Our pioneering approach to well-being helps every member of our care team feel a deep sense of connection and joy in their work.

Benefits Include

• Medical/Dental
• PTO/Time Away
• Retirement Savings Plans
• Life Insurance
• Short-term/Long-term Disability
• Voluntary Benefits (vision, legal, critical illness)
• Tuition Reimbursement or Continuing Medical Education as applicable
• Student Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness Program
• Allina Health is a 501(c)(3) eligible employer
• Benefit eligibility/offerings are determined by FTE and if you are represented by a union.