Patient Access Representative

Allina Health; Coon Rapids (MN); On-site; USD 33,000 - 44,000; Full time

Benefits offered by this job

Medical/Dental

PTO/Time Away

Retirement Savings Plans

Life Insurance

Disability insurance

Tuition Reimbursement

Job summary

Allina Health is seeking a friendly registrar to greet patients, collect demographic and financial details, and enter information into the electronic medical record. The role supports scheduling and helps ensure accurate patient data capture at check-in.

The position emphasizes eligibility verification, insurance communications, and collecting co-pays while guiding patients through the registration process and basic financial counseling as needed.

Qualifications

• 2 to 5 years of revenue cycle experience.
• 2 to 5 years of customer service experience.
• 0 to 2 years of general office experience.
• Experience using computers including an electronic medical record, MS Word, Excel and Outlook.

Responsibilities

• Greet and welcome patients in person and collect demographic and financial data.
• Verify eligibility and benefits information for payers and explain information to patient.
• Direct patients to appointments and document issues in the EMR.
• Assist in scheduling add-on appointments and gather information as needed.

Skills

Revenue cycle

Customer service

Office experience

Computers

Education

High school diploma or GED

Tools

MS Word

Excel

Outlook

EHR systems

Job description

Location Address: 4050 Coon Rapids Blvd NWCoon Rapids, MN 55433-2522

Date Posted: August 05, 2026

Department: 16008932 Revenue Cycle Management Registration Mercy

Shift: Day (United States of America)

Shift Length: 8 hour shift

Hours Per Week: 28

Union Contract: SEIU-4-Mercy Service Workers-SMC

Weekend Rotation: Every Other

Job Summary

Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide exceptional care as we prevent illness, restore health and provide comfort to all who entrust us with their care. This includes you and your loved ones. We are committed to providing whole person care, investing in your well-being, and enriching your career.

Key Position Details

• .7 FTE (56 hours per two-week pay period)
• 8-hour day shift, Start times between 5:00 AM - 10:00 AM
• Every other weekend, 5:00 AM - 1:30 PM
• Four-week training program. The first two weeks are Monday - Friday, 8:30 AM - 5:00 PM.

Job Description

Responsible for greeting and welcoming patients in person. Provides a standard registration process by collecting demographic and financial data and enters information into electronic medical record.

Principle Responsibilities

• Greets and welcomes patient in person.
  • Collects demographic and insurance information.
  • Checks in or interviews patient to complete appropriate paperwork.
  • Directs patient to their appointment or procedure.
  • Documents any issues and resolutions in electronic medical record.
  • May assist in scheduling add-on appointments.
• Verifies eligibility and benefits information for payers and interprets results.
  • Obtains cost information and explains information to patient if necessary.
  • Obtains signatures from patients as needed.
  • Collects co-pay or deductibles. Determines patient need for financial counseling and offers to explain resources available.
  • May order supplies in designated work area.
• Uses resources, tools and procedures to complete accounts in assigned work queues.
• Assists patient in completion of request for information forms and submits to appropriate department.
  • May gather medical record information from all departments for collection and distribution.
  • May mentor new staff.
• Other duties as assigned.

Required Qualifications

• Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description
• 2 to 5 years of revenue cycle experience
• 2 to 5 years of customer service experience
• 0 to 2 years of general office experience
• 0 to 2 years of experience using computers including an electronic medical record, Microsoft Word, Excel and Outlook

Preferred Qualifications

• High school diploma or GED

Physical Demands

• Light Work:
• Lifting weight up to 20 lbs. occasionally, up to 10 lbs. frequently

  Pay Range

  Pay Range: $23.82 to $32.47 per hour The pay described reflects the base hourly pay range. Your starting rate would depend on a variety of factors including, but not limited to, your experience, education, and the union agreement (if applicable). Shift, weekend and/or other differentials may be available to increase your pay rate for certain shifts or work.

  Benefit Summary

  Allina Health believes the best way to provide safe and compassionate care for our patients is by nurturing the passion of those who care for them. That's why we devote extraordinary resources to help you grow and thrive - not only as a professional but also as a whole person. When you join our team, you have access to a wealth of valuable employee benefits that support the total well-being - mind, body, spirit and community - of you and your family members.

  Allina Health is all in on your well-being. Because well-being means something different to everyone, our award-winning program provides you with the resources you need to help you navigate your personal journey. This includes well-being dollars, dedicated well-being navigators, and many programs, activities, articles, videos, personal coaching and tools to support you on your journey.

  We are focused on creating an inclusive workplace so everyone can see themselves as part of our care team. Our care teams are as diverse as the communities we serve and proud to be contributing to the mission of a leading health care organization. Our pioneering approach to well-being helps every member of our care team feel a deep sense of connection and joy in their work.

  Benefits include:

  • Medical/Dental
  • PTO/Time Away
  • Retirement Savings Plans
  • Life Insurance
  • Short-term/Long-term Disability
  • Voluntary Benefits (vision, legal, critical illness)
  • Tuition Reimbursement or Continuing Medical Education as applicable
  • Student Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness Program
  • Allina Health is a 501(c)(3) eligible employer

  *Benefit eligibility/offerings are determined by FTE and if you are represented by a union.