Clinic Operations Supervisor – Medical Office Lead

Baptist Memorial Health Care Corporation; Germantown (TN); On-site; USD 52,000 - 74,000; Full time

Job summary

Baptist Memorial Health Care Corporation in Germantown, TN is seeking an experienced clinic administrator to supervise clerical staff, oversee payroll, and ensure efficient patient check-in, scheduling and billing operations.

The role emphasizes staff training, EMR/Cadence updates, confidentiality, and close collaboration with providers and administrators to sustain a high level of care and smooth revenue cycle performance.

Qualifications

• Minimum 5 years clerical experience in medical office
• High School diploma or equivalent
• Familiarity with medical coding and medical office operations
• Eligibility to sit for AAPC/CPC examination

Responsibilities

• Provides direct supervision of clerical staff serving in various roles, ensuring efficient and timely turnaround at patient check-in, scheduling and check-out stations.
• Maintains payroll oversight for clerical staff, including approval of time off, staffing and scheduling.
• Maintains clinic cash controls on day-to-day basis.
• Works with BOC to update provider schedules and make necessary changes.
• Fills in, when necessary, for the purpose of business continuity.
• Educates and trains all clerical staff members as to best practices, EMR/Cadence updates and organizational policies.
• Manages inventory of office supplies, including ordering and inventory maintenance.
• Maintains confidentiality and expectation of confidentiality among the clerical staff.
• Works closely with providers, providing updates when necessary.
• Communicates effectively with all providers, staff members and administrators, in order to provide a high level of care.
• Works closely with billing and coding services in order to promote efficient revenue cycle services.
• Supports clinic operations leader and clinic administration in ongoing initiatives as needed.

Job description

Baptist Memorial Health Care Corporation in Germantown, TN is seeking an experienced clinic administrator to supervise clerical staff, oversee payroll, and ensure efficient patient check-in, scheduling and billing operations.

The role emphasizes staff training, EMR/Cadence updates, confidentiality, and close collaboration with providers and administrators to sustain a high level of care and smooth revenue cycle performance.