Clinic Operations Specialist - Patient Services

Children's National Hospital; Fairfax (VA); On-site; USD 2,893,000 - 5,844,000; Full time

Benefits offered by this job

Health coverage

Paid time off

401(k)

Life/AD&D insurance

Tuition assistance

Commuter benefits

Job summary

Children's National Hospital in Fairfax is seeking a Clinic Operations Representative to provide patient services and administrative support in a busy clinic setting.

You will interact with families, schedule appointments, verify demographics and insurance, and assist with billing and registration while ensuring accuracy and HIPAA compliance. Strong communication and basic computer skills are required; typing 35 wpm is expected.

Qualifications

• High school diploma or GED required.
• 1 year of experience in billing, patient registration, scheduling, and medical insurance verification required.

Responsibilities

• Schedule and register patients professionally via the scheduling system.
• Collect and verify demographic and insurance information for accurate records.
• Explain costs, co-pays, and payment options with families; assist with referrals.
• Coordinate with departments for timely appointments and follow-ups.
• Maintain clean records, comply with policies, and respond to inquiries promptly.

Skills

Customer service

Typing 35 wpm

Microsoft Office

Education

High School Diploma or GED

Tools

Cerner

IDX

EPRS

SCI

Job description

Children's National Hospital in Fairfax is seeking a Clinic Operations Representative to provide patient services and administrative support in a busy clinic setting.

You will interact with families, schedule appointments, verify demographics and insurance, and assist with billing and registration while ensuring accuracy and HIPAA compliance. Strong communication and basic computer skills are required; typing 35 wpm is expected.