Clinic Operations & Patient Experience Specialist

UnityPoint Health-Meriter; Bowens Addition (WI); On-site; USD 42,000 - 62,000; Full time

Job summary

UnityPoint Health-Meriter Therapy seeks a dynamic Business Operations Specialist to enhance clinic operations, support exceptional patient experiences, and lead training for team members within Rehab Therapy. The role emphasizes on-site collaboration, process improvements, and data-driven operational support to achieve organizational goals.

The position focuses on customer service excellence, workflow optimization, and cross-team coordination, with opportunities for professional growth and

Qualifications

• Associate Degree in Business, Management or related field.
• Minimum of 1 year of healthcare experience.
• Prior experience of insurance – obtaining benefits, submitting authorizations, etc.
• Excellent organizational, internal and external public relations skills.
• Knowledge of registration processes, Epic Cadence program
• Customer service experience

Responsibilities

• Work collaboratively with the therapy team to support exceptional patient experience and outcomes.
• Embrace lifelong learning: willingly receive feedback and learn from team members, seek continual learning opportunities, and share feedback to promote the growth of the team.
• Demonstrate a willingness to be flexible and to take on additional responsibilities to support the team and process improvement initiatives.
• Creating, updating, and improving workflows and corresponding resources.
• Identifying, gathering, and communicating key data/metrics to support operations

Skills

Customer service

Organizational skills

Public relations

Education

Associate degree in Business/Management

Tools

Epic Cadence

Job description

UnityPoint Health-Meriter Therapy seeks a dynamic Business Operations Specialist to enhance clinic operations, support exceptional patient experiences, and lead training for team members within Rehab Therapy. The role emphasizes on-site collaboration, process improvements, and data-driven operational support to achieve organizational goals.

The position focuses on customer service excellence, workflow optimization, and cross-team coordination, with opportunities for professional growth and