Experience Specialist-Rehab; Monona - 1.0 FTE, Day Shift

UnityPoint Health; Monona (WI); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Paid time off

401K matching

Dental insurance

Health insurance

Vision insurance

Tuition reimbursement

Adoption assistance

Job summary

UnityPoint Health – Meriter Therapy is seeking an Experience Specialist - Rehab to join our outpatient therapy team. You will rotate through roles from front desk to patient flow, supporting scheduling, registrations, and room readiness to ensure a smooth patient experience in a busy clinic.

This role emphasizes teamwork, ongoing learning, and commitment to patient-centered care. A high school diploma is required, and prior hospital or healthcare customer service is preferred.

Qualifications

• High School Diploma or equivalent.
• Previous customer service experience in hospital or healthcare setting.

Responsibilities

• Work at the front desk providing reception and administrative support.
• Assist with patient appointment scheduling and registration processes.
• Support patient navigation from entry to exit of the clinic.
• Assist with room readiness and supply ordering.
• Participate in staff meetings and process improvement initiatives.

Skills

Customer service

Scheduling

Administrative support

Teamwork

Communication

Education

High School Diploma or equivalent

Job description

16786BR

FTE: 1.0

Shift: Weekdays, day shift.

Compensation: $18.32+

Hours Per Week: 40

Weekends: No

Benefit Eligible

Schedule: Wednesday - Friday, Day Shift

We are seeking a dynamic Experience Specialist - Rehab to join our Outpatient Rehab Therapy Team. At UnityPoint Health – Meriter Therapy, patients are at the center of everything we do, and we are committed to serving the community by living our FOCUS values of Foster Unity - Own the Moment - Champion Excellence - Seize Opportunity in our daily work. We know that our greatest strength is our people, and we strive to provide an environment that fosters success through our vast employee wellness program and mentorship opportunities to establish a strong knowledge base and build relationships. Our therapy team is also given opportunities to actively participate in team-based leadership structured groups that ensure clinical and operational decision making is a collaborative process that promotes future growth and advancement.

Experience Specialist - Rehab (ESR) team members contribute to the smooth functioning of the outpatient therapy clinics by fulfilling a range of supportive duties. Daily responsibilities are structured into complementary roles that work together to maintain an efficient and coordinated flow. ESRs will rotate through all roles, which include, but are not limited to:

• Front desk reception and administrative/clerical support – Patient appointment scheduling, point of service payment collections, and registration processes support. Patient navigation from point of entry to exit of clinic. Perform periodic regulatory and compliance checks.
• Room reset and readiness tasks – Organizing, cleaning and prepping of patient care areas, completing equipment maintenance requirements, and supply ordering.

Duties and Responsibilities

• Work within the context of patient-centered care in an outpatient therapy clinic setting.
• Work collaboratively with the therapy team to support exceptional patient experience and outcomes.
• Embrace lifelong learning: willingly give and receive feedback and learn from team members, seek continual learning opportunities, and share feedback to promote the growth of the team.
• Engage in staff meetings and project groups to support exceptional patient care.
• Remain up to date with clinic operation changes and workflows (review meeting minutes, review email communications, etc.)
• Demonstrate a willingness to be flexible and to take on additional responsibilities to support the team and process improvement initiatives within the department.

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options focused on your needs and priorities, no matter what life stage you’re in. Here are just a few:

• Expect paid time off, parental leave, 401K matching and an employee recognition program.
• Dental, health and vision insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.
• Tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.

And we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

UnityPoint Health - Meriter and UW Health work closely together to deliver exceptional healthcare services to our community.

Join our team of experts and make a difference with UnityPoint Health.

Required Qualifications

• High School Diploma or equivalent

Preferred Qualifications

• Previous customer service experience in hospital or healthcare setting.

EEO/M/F/V/D