Clinic Operations & Patient Access Leader

Seventh-day Adventist Guam Clinic; Tamuning (GU); On-site; USD 70,000 - 95,000; Full time

Job summary

Guam Seventh-day Adventist Clinic seeks a Clinic Practice Manager to oversee daily operations, optimize patient access, and coordinate with physicians and leadership. This role focuses on scheduling, workflow improvement, and resource coordination to ensure high-quality patient care.

The ideal candidate will be organized, collaborative, and able to translate clinical priorities into efficient workflows, supporting the Medical Director and Nursing Manager in a mission-driven healthcare

Qualifications

• Experience in ambulatory care operations and medical practice management.
• Proven ability to coordinate provider schedules and streamline clinical operations.
• Strong analytical skills to monitor utilization, access, and throughput.
• Excellent communication and collaboration with physicians, staff, and leadership.
• Commitment to mission and values of Guam Seventh-day Adventist Clinic.

Responsibilities

• Manage provider scheduling systems, clinic templates, and patient access processes.
• Monitor scheduling utilization, appointment availability, no-show rates, and cancellation trends; implement strategies to improve access and scheduling efficiency.
• Lead initiatives to improve patient flow, clinic throughput, and operational performance within Medical Practice.
• Serve as the primary operational liaison for physicians and providers.
• Coordinate provider schedules, leave requests, coverage plans, and operational support.
• Monitor encounter completion and documentation workflows to promote timely and accurate medical record completion.
• Investigate operational patient complaints and identify opportunities to improve patient experience and service delivery.
• Develop, monitor, and report operational performance metrics, including access, throughput, scheduling performance, and provider support indicators.
• Support implementation of policies, procedures, workflows, and practice improvement initiatives.
• Collaborate closely with the Nursing Manager to align operational workflows with clinical quality and patient safety objectives.
• In conjunction with the nursing manager, direct daily deployment of Medical Assistants to support provider schedules and clinic operations.
• Coordinate acquisition and maintenance of medical supplies and equipment necessary for patient care activities.
• Assist with department budget monitoring and resource stewardship.
• Prepare reports, dashboards, and analyses to support Medical Director decision-making and operational improvement efforts.
• Identify operational barriers affecting provider productivity, patient access, and clinic efficiency and implement practical solutions.

Skills

Ambulatory care

Practice management

Provider scheduling

Patient access

Workflow improvement

Performance analytics

Healthcare operations leadership

Communication

Collaboration

Interpersonal skills

Education

Business administration

Health services

Nursing

Licensed Practical Nurse (LPN)

Tools

EMR systems

Practice management software

Healthcare information systems

Job description

Guam Seventh-day Adventist Clinic seeks a Clinic Practice Manager to oversee daily operations, optimize patient access, and coordinate with physicians and leadership. This role focuses on scheduling, workflow improvement, and resource coordination to ensure high-quality patient care.

The ideal candidate will be organized, collaborative, and able to translate clinical priorities into efficient workflows, supporting the Medical Director and Nursing Manager in a mission-driven healthcare