Office Manager- Lancaster, PA

Helping Hands Family - Autism Services; Lancaster (Lancaster County); On-site; USD 33,062 - 41,328; Full time

Benefits offered by this job

401k with match

Short and long term disability

PTO and paid holidays

Paid employee referral program

Opportunities for career advancement

Job summary

A leading ABA provider is seeking an Office Manager to oversee day-to-day clinic operations and ensure high customer satisfaction. The role includes managing staff coordination, scheduling, and compliance with company standards. Ideal candidates will possess a Bachelor's degree and have at least 3 years of leadership experience in a healthcare setting. This position offers a competitive wage of $24-$30 per hour along with benefits such as 401k matching and paid time off.

Qualifications

• 3 years of progressive leadership responsibilities in a healthcare facility/clinic.
• Previous supervisory experience in registration or clinic operations preferred.
• Thorough knowledge of computer systems and medical terminology.

Responsibilities

• Oversee daily operations and coordinate staff schedules.
• Handle front desk activities and client interactions.
• Collaborate with scheduling department to optimize schedules.

Skills

Leadership

Customer service

Organizational skills

Communication

Attention to detail

Education

Bachelor's degree in healthcare, business administration, or a related field

Tools

Client database

Job description

The Office Manager is responsible for overseeing the day-to‑day operations of the clinic and is a key player in our clinic's success. They play a vital role in the planning, organization, scheduling, and workload distribution among team members to ensure the clinic is operating smoothly, all while maintaining high levels of customer satisfaction.

They coordinate policies and procedures to ensure compliance with company standards, manage clinic operations in support of the Clinical Director, and provide support for daily clinic operations.

They participate in requested performance management discussions with support from the Clinical Director and/or Lead BCBA.

HHF is Great Place to Work Certified™ in 2022, 2023, and 2024.

Responsibilities

• Operational Management and Staff Coordination
  • Supervise daily operations and coordinate staff schedules to ensure full coverage.
  • Oversee in‑clinic orientation and track progress.
  • Provide support for new team members.
• Customer and Client Service
  • Handle front desk activities such as greeting visitors, coordinating client and family interactions, and managing phone communications.
  • Serve as the initial escalation point for client and family inquiries, assisting with complex cases as the Clinical Director recommends.
• Scheduling and Resource Allocation
  • Collaborate with the centralized scheduling department to optimize client and staff schedules.
  • Monitor and adjust daily schedules and resource allocations as needed.
• Meeting and Workflow Coordination
  • Organize, schedule, and facilitate monthly team meetings.
  • Coordinate with the Clinic Director on workflow changes, schedule adjustments, and operational changes.
• Team Member Administration
  • Manage attendance and ensure all times are recorded accurately.
  • Participate in the onboarding and off‑boarding processes, including managing logistics and collecting devices from departing staff members.
• Additional Duties
  • Additional duties as assigned.
• Job Conditions
  • Ability to occasionally lift and transport items weighing up to 25 pounds.
  • Requires frequent standing, movement within the clinic, and rising from a seated position.
  • Comfortable working near young children, potential bodily fluids, odors, fluctuating temperatures, and occasional loud noises.

Qualifications

• Bachelor’s degree in healthcare, business administration, or a related field.
• 3 years of progressive leadership responsibilities with experience in a healthcare facility/clinic.
• Previous supervisory experience in registration or clinic operations preferred.
• Knowledge of basic customer service principles and practices.
• Thorough knowledge of computer systems, including experience with a client or medical database.
• Excellent verbal and written communication skills.
• Knowledge of medical terminology.
• Familiarity with or ability to learn ABA terminology.
• Ability to deliver a high level of customer service.
• Team player capable of communicating with individuals at all levels of the organization.
• Strong organizational skills.
• Detail‑oriented & highly organized.
• Committed to purposeful care.

Compensation and Benefits

• $24‑30/hour
• 401k with match
• Short and long term disability
• PTO, paid holidays, and paid family leave
• Paid employee referral program
• Opportunities for career advancement

Ready to Make a Difference? Apply Now!

Helping Hands Family (HHF) is a top‑rated ABA provider dedicated to a supportive and inclusive culture. We offer rewarding work experiences, including making a lasting impact on children’s lives.

All offers of employment are contingent upon the successful completion of a comprehensive background check. This includes Social Security and identity verification, reference checks, criminal history check, fingerprint screening, and other required checks to ensure the safety and well-being of the children we serve. All new hires must complete E‑Verify as required by USCIS. HHF does not provide immigration sponsorship for any roles at this time.

Helping Hands Family is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, or military status.