Clinic Operations Manager: Scheduling & BI Onboarding

ACES (Comprehensive Educational Services); Phoenix (AZ); On-site; USD 65,000 - 90,000; Full time

Job summary

ACES (Comprehensive Educational Services) seeks a Clinic Operations Manager to elevate autism treatment by supporting clinical staff with administrative functions.

Responsibilities include strategic scheduling, BI onboarding and performance oversight, front desk management, and collaboration with HR and Clinical Directors to address staffing and retention, while promoting a positive client experience.

Qualifications

• Minimum of a high school diploma.
• Minimum of 4 years of experience in a professional office environment.
• Previous experience in a front desk or administrative support role.
• Strong background in customer service; experience in client-facing roles preferred.
• Demonstrated ability to work independently with minimal supervision.
• Proficient in Microsoft Office Suite and other relevant software, including email, internet applications, databases, and project management tools.
• Exceptional organizational, time management, and multitasking skills.
• Maintains a professional demeanor, positive attitude, and polished appearance.
• Excellent verbal and written communication skills.
• Ability to adhere to strict protocols and maintain compliance with HIPAA regulations.
• Comfortable working in a fast-paced environment with daily deadlines.
• Receptive to feedback and adaptable to changing priorities.

Responsibilities

• Scheduling Support: manage session cancellations and rescheduling for in-center clients.
• BI Support and Management: coordinate BI hiring, onboarding, and performance oversight.
• Client Supports: serve as a positive contact for clients and caregivers.
• Center Needs: oversee daily clinic operations and front desk responsibilities; promote center events.

Skills

Scheduling coordination

BI onboarding

HR collaboration

Front desk management

HIPAA compliance

Customer service

Microsoft Office

Communication skills

Team leadership

Education

High school diploma

Tools

Microsoft Office Suite

Job description

ACES (Comprehensive Educational Services) seeks a Clinic Operations Manager to elevate autism treatment by supporting clinical staff with administrative functions.

Responsibilities include strategic scheduling, BI onboarding and performance oversight, front desk management, and collaboration with HR and Clinical Directors to address staffing and retention, while promoting a positive client experience.