Clinic Operations Manager - Lead Teams & Patient Experience

Insight Hospital and Medical Center; Coldwater (MI); On-site; USD 45,000 - 65,000; Full time

Job summary

Insight Hospital and Medical Center is seeking an Office Manager to lead both clinical and clerical staff and oversee day-to-day operations within the practice, ensuring a superior patient experience and an engaged team.

The role focuses on managing patient access, controlling overhead, maintaining records, and coordinating policies. Excellent communication, organizational skills, and the ability to align staff with organizational goals are essential.

Qualifications

• Education: High School Diploma or GED with supervisory experience, or a Bachelor's in Business or Health Services.
• Strong computer skills including Word and Excel; ability to lead and direct clinical and clerical staff.
• Demonstrates commitment to customer satisfaction and organizational goals.

Responsibilities

• Oversees clinical and clerical staff to ensure productivity and service.
• Manages patient access to meet revenue/encounter and customer service targets.
• Maintains overhead to established financial targets.
• Prepares and analyzes reports to support quality, service, risk, and cost reduction.
• Schedules staff and approves payroll hours per protocol.
• Ensures policy compliance and accurate recordkeeping across HR, payroll, billing, purchasing, and clinical ops.

Skills

MS Word

MS Excel

Interpersonal skills

Leadership

Education

High School Diploma or GED

Bachelor's degree in Business or Health Services

Job description

Insight Hospital and Medical Center is seeking an Office Manager to lead both clinical and clerical staff and oversee day-to-day operations within the practice, ensuring a superior patient experience and an engaged team.

The role focuses on managing patient access, controlling overhead, maintaining records, and coordinating policies. Excellent communication, organizational skills, and the ability to align staff with organizational goals are essential.