Clinic Operations Manager

PREFERRED HOSPITAL LEASING ELDORADO; Eldorado (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Preferred Hospital Leasing Eldorado seeks an operations supervisor to manage daily clinic activities, oversee billing and patient intake, and ensure accurate record-keeping. You will coordinate scheduling, insurance paperwork, and outreach for missed appointments while maintaining HIPAA compliance.

The role requires strong communication, confidentiality, and familiarity with PHI and medical billing practices. Prior supervisory experience and proficiency in Office suites are preferred.

Qualifications

• Communicate in an effective manner, follow written or verbal instructions and demonstrate good interpersonal skills to deal with team members, patients and families.
• Possess skills necessary to understand medical records and procedures and to communicate effectively with patient and staff.
• Competent in Microsoft Office Word and Excel.
• Possess basic math skills for daily deposit reconciliation.
• Maintain discretion and confidentiality in communications.
• Familiar with policies and procedures regarding reporting and release of protected health information (PHI).

Responsibilities

• Ensures the clinic is open and ready for business at the beginning of each business day.
• Provides oversight to ensure telephone, triage calls and walk-in patients are handled appropriately.
• Provides oversight to ensure appointments are scheduled appropriately and new patients are given the proper insurance and payment paperwork per office policy.
• Provides oversight to ensure patients are greeted appropriately, registered on computer system and all necessary insurance information is compiled along with all required patient forms.
• Provides oversight to ensure patients have been contacted who miss appointments with reason recorded in patient charts and appointments are rescheduled as needed.
• Provides oversight to ensure all diagnostic reports, correspondence, transcriptions, etc. is filed in patient charts.
• Maintains personnel schedules and vacations with little or no overtime.
• Maintains updates for all clinic manuals.
• Monitors and prepares infection control reports.
• Ensures the department is in compliance with the rules and regulations of HIPAA.
• Communicates clearly written and oral medical information to professional practitioners and/or the public.

Skills

Effective communication

Interpersonal skills

Microsoft Office proficiency

Confidentiality

English proficiency

Education

High School Diploma/GED

1 year experience in bookkeeping/clerical

Supervisory experience

Physician office coding experience

Customer Service training

Tools

Microsoft Word

Microsoft Excel

Job description

Preferred Hospital Leasing Eldorado seeks an operations supervisor to manage daily clinic activities, oversee billing and patient intake, and ensure accurate record-keeping. You will coordinate scheduling, insurance paperwork, and outreach for missed appointments while maintaining HIPAA compliance.

The role requires strong communication, confidentiality, and familiarity with PHI and medical billing practices. Prior supervisory experience and proficiency in Office suites are preferred.