Operations Manager

State University of New York Upstate Medical University; City of Syracuse (NY); On-site; USD 85,000 - 120,000; Full time

Job summary

State University of New York Upstate Medical University is seeking an Operations Manager to oversee day-to-day administrative operations across multiple clinics, ensure regulatory compliance, and coordinate with providers, hospital administration, and support services to maintain smooth billing and patient flow.

Responsibilities include staff supervision, hiring, performance reviews, training, scheduling, payroll, conflict resolution, policy changes, and driving QA/PI initiatives while

Qualifications

• Bachelor's degree with 4+ years of progressive related experience or Associates with 6+ years.
• Prior supervisory experience is required.
• Exceptional verbal and written communications skills are required.

Responsibilities

• Oversee day-to-day administrative operations in multiple clinics and locations.
• Hire, coach, train, conduct performance reviews, schedule staff, and manage payroll.
• Resolve staff conflicts, enforce policies, and implement EMR changes.
• Coordinate with medical directors, providers, and hospital departments to ensure smooth operations and billing.
• Lead QI/PI initiatives, improve patient flow, and develop front-end processes for new programs.
• Monitor FTEs and expenses for budget planning and compliance with regulatory standards.

Skills

Verbal communication

Written communication

Organizational skills

Supervisory experience

Education

Bachelor's degree + 4 years related experience

Associates degree + 6 years related experience

Job description

Job Summary:

The Operations Manager is responsible for oversight of day to day administrative operations in multiple assigned clinics in multiple assigned locations ensuring ongoing compliance with all regulatory standards. Personnel management to include hiring, performance reviews, training, coaching, staff scheduling, payroll, conflict resolution and disciplinary measures. Works closely with clinic medical directors, providers, MSG, nursing and support staff, and with Hospital Finance, Hospital Administration, UUMAS, MSG, IMT, HIM, Patient Access Services, Lab, Radiology and other departments to ensure smooth clinic operations and billing. Recommends and implements policies, procedures, and EMR system changes. Affects operational improvements as necessary to ensure regulatory compliance. Ensures QI/PI initiatives are developed to facilitate patient flow and collection of registration information for delivery/billing for services. Establishes front end activities for new programs/services. Monitors FTE's and expenses for budget planning. Supports operations for hiring, monitoring compliance with completion of performance evaluations and mandatory competencies, assisting with the development of policies and procedures, and other administrative support as needed.

Minimum Qualifications:

Bachelor's degree with a minimum of 4 years of progressive related experience OR Associates degree and 6 years of progressive related experience required. Prior supervisory experience required. Exceptional verbal and written communications skills required. Excellent organizational skills required.

Preferred Qualifications:

Knowledge of billing and coding processes preferred.

Work Days:

Message to Applicants:

Recruitment Office: Human Resources