Clinic Operations Leader - Patient-Focused Growth

Parkland Health; Dallas (TX); On-site; USD 110,000 - 170,000; Full time

Job summary

Parkland Health in Dallas, TX seeks a leader to manage daily administrative, business, and clinical operations for the Moody Outpatient Center population. You will organize personnel, implement targeted service-area strategies, and oversee patient flow and billing processes.

The role requires driving operational plans, coordinating with clinicians and leadership, and mentoring staff to achieve Parkland’s objectives and population health goals.

Qualifications

• Bachelor's Degree in Business, Healthcare Administration, or a related field preferred.
• Eight years of relevant experience, or with approval and sponsorship of the Chief Operating Officer, the experience requirements may be waived for a successful graduate of the Parkland-administered Administrative Fellowship Program
• May have an equivalent experience to substitute for the education requirements.

Responsibilities

• Responsible for managing daily administrative, business, and clinical operations for the health center/clinic population. Organizes personnel to participate in broader population activities.
• Develop action plans with triage leadership to implement a targeted strategy that meets the needs of the service area population.
• Seeks to enhance patient satisfaction in health centers/clinic. Assists with patient complaints, guiding the situation toward resolution or directing/escalating to the proper resource for resolution.
• Assists with effective facility management to include co-locators and support services as measured by space planning, cleanliness, functioning of equipment, and overall environmental safety.
• Analyzes critical operations on an ongoing basis. Provides weekly, monthly, and annual reports to evaluate and demonstrate practice performance. Communicates results to Population Health administration.
• Responsible for participating in the ongoing activity with the divisional performance improvements program.
• Contributes to and establishes operational, functional, and business plans that have short to long-term impact on department and operating results.
• Communicates with parties within and outside of own department or function, which may include external customers or vendors.
• Participates in staff selection, assists with training, motivates, and provides input in staff evaluation.
• Monitor employee satisfaction, turnover, employee initiatives, participation in quality improvement, and other activities to ensure the department and employee goals are obtained.
• Ensures the proper patient processing and billing functions are carried out effectively, efficiently, and in compliance with all regulatory and billing requirements, including effective collection of insurance and patient receivables. Ensures practice productivity and provides recommendations for improvement.
• Other duties as assigned.

Skills

Leadership

Organizational Impact

Knowledge & Experience

Communication

Education

Bachelor's Degree

Job description

Parkland Health in Dallas, TX seeks a leader to manage daily administrative, business, and clinical operations for the Moody Outpatient Center population. You will organize personnel, implement targeted service-area strategies, and oversee patient flow and billing processes.

The role requires driving operational plans, coordinating with clinicians and leadership, and mentoring staff to achieve Parkland’s objectives and population health goals.