Clinic Operations Manager

Community Medical Services; Lima (OH); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Subsidized medical, dental, and vision

Health savings account

Disability insurance

Life insurance

Paid time off

401K with match

Tuition & CME reimbursement

Employee assistance program

Professional development

Job summary

Community Medical Services (CMS) is seeking a Clinic Manager to help those suffering from addictions access care. You will supervise clinic staff, develop policies, and partner with leadership to grow programs while ensuring high-quality patient care.

You will work with the Regional Operations Director to implement plans, monitor performance, and foster a collaborative, compliant clinic environment. CMS emphasizes professional development and equal opportunity employment.

Qualifications

• High School Diploma required.
• At least two years of experience in behavioral health or health services preferred.
• Prior supervisory experience or experience leading individuals or teams required.

Responsibilities

• Hire, train, and guide the patient services team and supervisors.
• Determine staffing standards for clinics based on patient care needs and workflow.
• Identify, de-escalate, and solve patient concerns as they arise.
• Work with Quality and Compliance to ensure compliance with state and federal requirements for clinic staff.
• Ensure appropriate coordination of care for patients and manage patient flow at the site.
• Establish KPIs for customer service standards and model service excellence.
• Manage inspections from outside agencies and assist in plan of corrections or audits.
• Collaborate with Clinical Coordinator on grievances, appeals, and complaints.

Skills

Supervisory experience

Behavioral health

Staff management

Policy development

Quality improvement

Education

High School Diploma

Job description

Description

Community Medical Services (CMS) is hiring a Clinic Manager to help those suffering from addictions to opioids and other illicit substances gain access to care. By leveraging your prior supervisory experience to ensure the smooth daily operation of the clinic, you’ll provide a safe place for anyone looking to start their recovery journey with us.

As part of our mission to help individuals recover from substance use disorders, you’ll thrive in a supportive, engaging, and fulfilling work environment where your contributions are valued.

Along the way, we’ll invest in your well-being through a benefits package for full-time employees that includes:

• Subsidized medical, dental, and vision insurance
• Health savings account
• Short and long-term disability insurance
• Life insurance
• Paid sick, vacation, and holiday time
• 401K retirement plan with match
• Tuition and CME reimbursement up to 100%
• Employee assistance program to support your mental health and wellness
• Ongoing professional development

We’re looking for someone who:

• Is confident managing clinic staff. You’ll be invested in their training, supportive of their development, dialed into their performance, and committed to fostering a communicative, positive environment where they can do their best work.
• Has an eye toward growth. You’ll work with the Regional Operations Director to develop business plans for new programs and other strategic initiatives within our clinics.
• Loves a good system. You’ll develop policies and procedures for division functions, including streamlining processes and solutions to monitor performance and foster quality improvement initiatives.

To thrive in this healthcare management role, you must be able to:

• Hire, train, and guide the patient services team and supervisors.
• Determine staffing standards for clinics based on patient care needs, workflow, and other clinical needs.
• Identify, de-escalate, and solve patient concerns as they arise
• Work with Quality and Compliance to ensure compliance with state and federal requirements for clinic staff.
• Ensure appropriate coordination of care for patients, including managing patient flow at the site.
• Establish KPI’s regarding customer service standards and model expected behaviors that demonstrate service excellence with a focus on patient care.
• Manage outside agency inspections and assist in plan of corrections or audits (CARF, OBHL, RHBA, state, DEA, fire, and alarm).
• Work alongside assigned Clinical Coordinator to assist with grievances, appeals, and complaints from clients and oversight agencies of assigned clinics

Requirements

• High School Diploma required
• At least two (2) years of experience in behavioral health or health services preferred
• Prior supervisory experience, or experience leading individuals or teams required

#CLSTF

About Community Medical Services

Community Medical Services (CMS) is a CARF accredited addiction treatment program providing services in the form of outpatient medication-assisted treatment and one on one and group counseling to those seeking help with their opioid use disorder. Headquartered in Arizona with more than 70 treatment clinics in 14 states, CMS is dedicated to meeting the challenges presented by the growing opioid epidemic in communities where treatment is lacking.

Our Commitment

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Other Conditions

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.