Clinic Operations Leader — Growth & Patient Experience

Charlotte Eye Ear Nose & Throat Associates, P.A. (CEENTA); Statesville (NC); On-site; USD 85,000 - 105,000; Full time

Job summary

CEENTA is seeking an Operations Manager II to lead daily clinic operations across high-volume locations, partnering with providers and leadership to ensure efficient care delivery and outstanding patient experiences.

You will recruit and develop clinical/administrative staff, drive growth initiatives, monitor performance, and manage budgets and resources in a fast-paced healthcare environment.

Qualifications

• High school diploma or equivalent required; bachelor’s degree preferred.
• Minimum of 3 years of healthcare operations/management experience.
• Experience leading teams, operational processes, budgets, and performance metrics.

Responsibilities

• Direct daily clinic operations and lead teams of clinical and ancillary staff to ensure efficient workflows, high-quality patient care, and exceptional service delivery.
• Recruit, develop, coach, and engage clinical and administrative staff to build a high-performing team.
• Drive strategic growth initiatives in partnership with executive leadership to support market expansion and operational excellence.
• Monitor and optimize clinic performance through data analysis, staffing management, patient throughput, and provider utilization.
• Manage scheduling, attendance, performance management, and employee development to support organizational goals.
• Oversee clinic inventory, purchasing, vendor relationships, facility maintenance, and operational resources.
• Manage financial performance by supporting budgeting, revenue growth, expense control, and adherence to financial policies.
• Champion exceptional patient experience by addressing concerns, improving service delivery, and promoting patient-focused initiatives.
• Ensure compliance with regulatory requirements, safety standards, company policies, and quality initiatives.
• Lead onboarding, training, communication, and process improvement efforts to support continuous growth and operational success.

Skills

Healthcare operations

Management

Team leadership

Budgets

Performance metrics

Change management

Process improvement

Communication

Problem solving

Epic

MS Office

EMR systems

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Epic

Microsoft Office

Job description

CEENTA is seeking an Operations Manager II to lead daily clinic operations across high-volume locations, partnering with providers and leadership to ensure efficient care delivery and outstanding patient experiences.

You will recruit and develop clinical/administrative staff, drive growth initiatives, monitor performance, and manage budgets and resources in a fast-paced healthcare environment.