Clinic Operations Leader, Growth & Patient Experience

Charlotte Eye Ear Nose and Throat Associates, P.A.; Statesville (NC); On-site; USD 70,000 - 95,000; Full time

Job summary

Charlotte Eye Ear Nose and Throat Associates, P.A. is seeking an Operations Manager II to oversee daily clinic operations across one or more high-volume locations in North Carolina.

You will lead clinical and staff teams, partner with executives on growth initiatives, and ensure efficient workflows, outstanding patient care, and strong engagement. The role requires 3+ years in healthcare operations or management, strong leadership, and proficiency with data-driven performance improvement.

Qualifications

• Bachelor’s degree preferred; high school diploma or equivalent required.
• Minimum of 3 years of relevant management or healthcare operations experience.

Responsibilities

• Direct daily clinic operations for one or more high-volume clinics.
• Recruit, develop, coach, and engage clinical and administrative staff.
• Drive strategic growth initiatives with executive leadership.
• Monitor and optimize clinic performance via data analysis, staffing, throughput, and provider utilization.
• Manage scheduling, attendance, performance management, and staff development.
• Oversee inventory, purchasing, vendor relationships, facility maintenance, and resources.
• Support budgeting, revenue growth, expense control, and policy adherence.
• Champion patient experience and address concerns to improve service delivery.
• Ensure compliance with regulatory requirements, safety standards, and quality initiatives.
• Lead onboarding, training, and process improvement initiatives.

Skills

Leadership

Business acumen

Change management

Communication

Problem solving

Team building / staff development

Education

Bachelor’s degree preferred

High school diploma or equivalent

Tools

Epic

Microsoft Office

Job description

Charlotte Eye Ear Nose and Throat Associates, P.A. is seeking an Operations Manager II to oversee daily clinic operations across one or more high-volume locations in North Carolina.

You will lead clinical and staff teams, partner with executives on growth initiatives, and ensure efficient workflows, outstanding patient care, and strong engagement. The role requires 3+ years in healthcare operations or management, strong leadership, and proficiency with data-driven performance improvement.