Operations Manager II- Statesville (48400)

Charlotte Eye Ear Nose & Throat Associates, P.A. (CEENTA); Statesville (NC); On-site; USD 85,000 - 105,000; Full time

Job summary

CEENTA is seeking an Operations Manager II to lead daily clinic operations across high-volume locations, partnering with providers and leadership to ensure efficient care delivery and outstanding patient experiences.

You will recruit and develop clinical/administrative staff, drive growth initiatives, monitor performance, and manage budgets and resources in a fast-paced healthcare environment.

Qualifications

• High school diploma or equivalent required; bachelor’s degree preferred.
• Minimum of 3 years of healthcare operations/management experience.
• Experience leading teams, operational processes, budgets, and performance metrics.

Responsibilities

• Direct daily clinic operations and lead teams of clinical and ancillary staff to ensure efficient workflows, high-quality patient care, and exceptional service delivery.
• Recruit, develop, coach, and engage clinical and administrative staff to build a high-performing team.
• Drive strategic growth initiatives in partnership with executive leadership to support market expansion and operational excellence.
• Monitor and optimize clinic performance through data analysis, staffing management, patient throughput, and provider utilization.
• Manage scheduling, attendance, performance management, and employee development to support organizational goals.
• Oversee clinic inventory, purchasing, vendor relationships, facility maintenance, and operational resources.
• Manage financial performance by supporting budgeting, revenue growth, expense control, and adherence to financial policies.
• Champion exceptional patient experience by addressing concerns, improving service delivery, and promoting patient-focused initiatives.
• Ensure compliance with regulatory requirements, safety standards, company policies, and quality initiatives.
• Lead onboarding, training, communication, and process improvement efforts to support continuous growth and operational success.

Skills

Healthcare operations

Management

Team leadership

Budgets

Performance metrics

Change management

Process improvement

Communication

Problem solving

Epic

MS Office

EMR systems

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Epic

Microsoft Office

Job description

Why Join CEENTA?

CEENTA is the premier eye, ear, nose, and throat group in the Carolinas. When you join our team, you become part of a collaborative, mission-driven organization dedicated to delivering exceptional patient care.

CEETNA is looking for an Operations Manager II, you will play a critical leadership role in ensuring efficient clinic operations, exceptional patient experiences, and strong team engagement. You will partner with providers, clinical teams, and executive leadership to drive operational excellence, support strategic growth initiatives, and ensure the successful delivery of care across one or more high-volume clinic locations.

What You Will Do

Responsibilities

As Operations Manager II, you will direct daily clinic operations and lead teams of clinical and ancillary staff to ensure efficient workflows, high-quality patient care, and outstanding service delivery. Responsibilities include:

• Lead the daily operations of one or more high-volume clinics, ensuring efficient workflows, patient access, and exceptional care delivery.
• Recruit, develop, coach, and engage clinical and administrative staff to build a high-performing team.
• Drive strategic growth initiatives in partnership with executive leadership to support market expansion and operational excellence.
• Monitor and optimize clinic performance through data analysis, staffing management, patient throughput, and provider utilization.
• Manage scheduling, attendance, performance management, and employee development to support organizational goals.
• Oversee clinic inventory, purchasing, vendor relationships, facility maintenance, and operational resources.
• Manage financial performance by supporting budgeting, revenue growth, expense control, and adherence to financial policies.
• Champion exceptional patient experience by addressing concerns, improving service delivery, and promoting patient-focused initiatives.
• Ensure compliance with regulatory requirements, safety standards, company policies, and quality initiatives.
• Lead onboarding, training, communication, and process improvement efforts to support continuous growth and operational success.

A Typical Day

A typical day involves overseeing clinic operations, supporting providers and staff, monitoring performance metrics, resolving patient concerns, analyzing operational data, managing staffing and inventory needs, and ensuring policies and procedures are followed. No two days are exactly alike, and success requires adaptability, leadership, and a commitment to continuous improvement.

Schedule

• Full-time, exempt position.
• Primarily in-office with core business hours.
• Hours may vary based on business needs and major operational initiatives.

Why This Role Matters

Operations Manager II directly impacts CEENTA’s mission by leading clinic operations and team performance to ensure effective, efficient delivery of high-quality patient care while creating an exceptional patient experience.

Qualifications

What You’ll Bring

• High school diploma or equivalent required; bachelor’s degree preferred.
• Minimum of 3 years of relevant management or healthcare operations experience required.
• Experience managing teams, operational processes, budgets, and performance metrics preferred.

Skills & Abilities

• Strong business acumen and demonstrated ability to manage medical practice operations.
• Proven leadership and team-building capabilities.
• Ability to manage change, improve processes, and drive continuous improvement initiatives.
• Strong communication, organizational, and problem-solving skills.
• Experience with Epic preferred.
• Proficiency with Microsoft Office applications and electronic medical record systems.