Clinic Front Desk Lead: Patient Flow & Scheduling

Union General Health System; Northern (KY); Hybrid; USD 38,000 - 48,000; Full time

Job summary

Union General Hospital Clinics is seeking a Clinic Clerical Coordinator to manage front desk operations, greet patients, schedule appointments, and handle patient payments in a fast-paced clinic environment.

The role reports to the Practice Manager and requires a high school diploma or GED, 5 years of healthcare clinic experience, and proficiency with EHR and Microsoft Office. It involves HIPAA compliance and collaboration with clinical staff.

Qualifications

• High School Diploma or GED required.
• Front Desk Lead must be computer literate and able to operate EHR and multiple Microsoft Office applications.
• Minimum of 5 years of Healthcare Clinic Experience.

Responsibilities

• Greets patients and visitors promptly and helpfully; provides instructions/directions as needed.
• Ensures patient information is complete and accurate; updates profiles and scans documents in EHR.
• Collects co-payments and outstanding balances; manages patient monies.
• Monitors patient flow and schedules; coordinates check-in and reception activities.
• Provides HIPAA forms for completion and signature; informs clinical staff of arrivals.
• Verifies insurance plan benefits and ensures referrals when required.
• Maintains waiting area cleanliness and coordinates patient movement.
• Answers emails and voicemails and returns calls promptly; supports billing staff as needed.
• Reconciles daily deposits and mentors front office staff.

Skills

Leadership

Customer service

Communication

Multitasking

Education

High School Diploma or GED

Tools

EHR

Microsoft Office

Job description

Union General Hospital Clinics is seeking a Clinic Clerical Coordinator to manage front desk operations, greet patients, schedule appointments, and handle patient payments in a fast-paced clinic environment.

The role reports to the Practice Manager and requires a high school diploma or GED, 5 years of healthcare clinic experience, and proficiency with EHR and Microsoft Office. It involves HIPAA compliance and collaboration with clinical staff.