Clinic Operations Lead: Patient Flow & Service Excellence

Dignity Health Medical Group; Gilbert (AZ); On-site; USD 52,000 - 68,000; Full time

Job summary

Dignity Health Medical Group is seeking a Clinic Coordinator Lead to manage patient registration and scheduling, oversee front desk operations, and ensure a smooth, on-schedule clinic flow. You will handle billing inquiries, maintain confidentiality, and support a fast-paced environment with high attention to detail.

The role emphasizes organizational excellence, customer-centric care, and proactive problem solving within a values-driven healthcare team at DHMG.

Qualifications

• High School Diploma or GED required.
• Five (5) years related experience preferred.
• Associate of Arts degree preferred.

Responsibilities

• Oversee front desk activities and guide staff to meet productivity measures.
• Training of new employees.
• Act as escalation point for denials and other issues.
• Handle charge entry as needed.
• Exhibit cost containment for office supplies and services.

Skills

Organizational skills

Customer service oriented

Attention to detail

Confidentiality

Education

High School Diploma or GED

Associate of Arts degree

Job description

Dignity Health Medical Group is seeking a Clinic Coordinator Lead to manage patient registration and scheduling, oversee front desk operations, and ensure a smooth, on-schedule clinic flow. You will handle billing inquiries, maintain confidentiality, and support a fast-paced environment with high attention to detail.

The role emphasizes organizational excellence, customer-centric care, and proactive problem solving within a values-driven healthcare team at DHMG.