Advanced Medical Support Specialist

US-Department-of-Veterans-Affair; Spirit Lake (IA); On-site; USD 42,000 - 54,000; Full time

Job summary

U.S. Department of Veterans Affairs in Iowa is seeking an Advanced Medical Support Assistant (AMSA) to support outpatient clinics with accurate appointment management and coordination of administrative information between staff, patients, and representatives.

The AMSA performs day-to-day administrative operations, ensures data entry into EHR and scheduling systems, and communicates effectively with internal and external customers.

Qualifications

• Advanced knowledge of medical terminology relevant to diagnoses and procedures.
• Customer service skills to identify concerns and refer to appropriate staff to resolve.
• Ability to operate computerized programs to enter/modify/retrieve sensitive medical and patient information in EHR, scheduling systems, and reports.
• Ability to schedule medical appointments in a clinical setting.
• Ability to work independently on a wide range of patient support duties.
• Effective communication with internal and external customers in person, electronically, and by phone.

Responsibilities

• Provide medical administrative support to outpatient clinics and coordinate information between staff, patients, and representatives.
• Manage appointments accurately and ensure day-to-day administrative operations.
• Assist in maintaining patient flow and data accuracy across systems.

Skills

Advanced medical terminology

Customer service

Data entry / EHR navigation

Appointment scheduling

Independent work

Effective communication

Education

High School diploma or GED

Tools

Electronic Health Records (EHR)

Scheduling systems

Job description

U.S. Department of Veterans Affairs in Iowa is seeking an Advanced Medical Support Assistant (AMSA) to support outpatient clinics with accurate appointment management and coordination of administrative information between staff, patients, and representatives.

The AMSA performs day-to-day administrative operations, ensures data entry into EHR and scheduling systems, and communicates effectively with internal and external customers.