Clinic Operations Lead – Internal Medicine

University of California - Los Angeles Health; Los Angeles (CA); On-site; USD 68,000 - 135,000; Full time

Job summary

University of California - Los Angeles Health seeks a team leader to coordinate staff in the assigned area and collaborate with faculty and residents to maximize patient care, resident education, and patient satisfaction. You will assist in coordinating patient flow through the clinic, from registration to discharge, as part of the clinic team to ensure smooth outpatient operation.

As a key member of the clinic team, you will contribute to achieving optimum patient satisfaction and efficient

Qualifications

• Ability to work effectively with patients, physicians and staff in a diplomatic and professional manner to maximize suite operations.
• Skill in prioritizing assignments and managing multiple tasks.
• Ability to maintain Charge Worklist in CareConnect.
• Ability to maintain Charge Document Reconciliation Process.
• Ability to work effectively as a member of a team to provide effective patient care.
• Working knowledge of Epic CareConnect systems for scheduling, encounters, lab results and reports.
• Team building skills including supervisory experience.
• Skill in monitoring complex clinician appointment schedules.
• Ability to elicit salient clinical information and make assignments based on guidelines.
• Listening skills, tact, and discretion when interacting with patients and visitors.
• Clear verbal communication in person and on the phone with proper grammar.
• Ability to triage patient issues and respond to changing priorities.
• Diplomatic and sympathetic interaction with patients, families, and the public in a high-volume setting.
• Ability to handle interruptions and changing deadlines.
• Typing speed and accuracy for forms and correspondence.
• Proficiency with a computer and scheduling on-line database systems.
• Ability to maintain equanimity under resistance and hostility.
• Ability to work independently and set priorities with minimal direction.
• Ability to follow directions from supervisors promptly.
• Knowledge of medical terminology.
• Working knowledge of medical insurance plans and coverage types.
• Spanish speaking skills - Preferred

Responsibilities

• Act as team leader for the assigned area and coordinate activities of all staff.
• Interact with faculty and residents to maximize patient care, resident education and patient satisfaction.
• Assist in coordinating patient flow through the clinic from registration to discharge.
• Work as a member of the clinic team to provide smooth outpatient flow and optimum patient satisfaction.

Job description

University of California - Los Angeles Health seeks a team leader to coordinate staff in the assigned area and collaborate with faculty and residents to maximize patient care, resident education, and patient satisfaction. You will assist in coordinating patient flow through the clinic, from registration to discharge, as part of the clinic team to ensure smooth outpatient operation.

As a key member of the clinic team, you will contribute to achieving optimum patient satisfaction and efficient