Clinic Operations Lead

Eisenhower Medical Center; Rancho Mirage, Northern (CA, KY); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Benefits package

Matched retirement plan

Job summary

Eisenhower Health is seeking an experienced clinic operations lead to oversee daily office services, staffing, scheduling and compliance across its clinics in Southern California. The role requires strong leadership, process improvement and data reporting to support high patient and provider satisfaction.

The incumbent will supervise staff, coordinate scheduling, manage billing and coding workflows, and collaborate with clinic leadership to implement efficiency initiatives while maintaining

Qualifications

• Written and verbal communication skills are essential.
• Ability to exercise a high degree of initiative, judgment and discretion.
• Willingness to adapt roles and responsibilities for team success.
• Ability to prioritize tasks and manage time efficiently to meet deadlines.
• Ability to create and maintain positive interpersonal relations with peers, staff, leaders and vendors.
• Knowledge of general office equipment and computer systems, including EHR and email systems.

Responsibilities

• Ensure compliance with Code of Conduct and policies and resolve compliance questions.
• Manage clinic office services and efficiency of daily operations; may ensure patient visits are prior authorized.
• Supervise and train staff and contractors within clinics; conduct performance reviews.
• Hire, train, counsel staff and complete annual performance evaluations.
• Maintain high levels of satisfaction among employees, patients and providers.
• Resolve escalated patient concerns and escalate as needed.
• Oversee external communication with physicians and office staff to monitor service quality.
• Collect performance data metrics and provide regular reports for leadership; audit desk staff workflows.
• Coordinate and integrate services within the office and improve daily processes and procedures.
• Maintain communication with leadership about department operations and issues (staff, equipment, contractors).
• Maintain staff and provider schedules for appropriate coverage.
• Oversee office supply orders and inventory; support clinic growth through efficient operations.
• Oversee registration, billing, coding/documentation, revenue capture and timekeeping approvals; may act as EPIC super user.
• Develop and implement office objectives and process improvements.
• Ensure regulatory compliance and policy adherence.
• Plan and document desk staff meetings; cross-train staff for coverage.
• Identify opportunities for improvement and implement with the team.
• Perform other duties as assigned.
• Knowledge of EHR and email systems.

Skills

Communication skills

Initiative

Discretion

Time management

Adaptability

Leadership

Epic knowledge

Tools

EPIC

Job description

Eisenhower Health is seeking an experienced clinic operations lead to oversee daily office services, staffing, scheduling and compliance across its clinics in Southern California. The role requires strong leadership, process improvement and data reporting to support high patient and provider satisfaction.

The incumbent will supervise staff, coordinate scheduling, manage billing and coding workflows, and collaborate with clinic leadership to implement efficiency initiatives while maintaining