Clinic Operations Coordinator

University of Maryland Medical System Corporation; Towson (MD); On-site; USD 50,000 - 70,000; Full time

Job summary

University of Maryland Medical System Corporation is seeking a Clinic Coordinator to support daily operations of a medical practice in Towson, MD. You will coordinate staffing, oversee clinical and administrative workflows, and promote adherence to standard work to ensure high-quality patient care and an excellent patient experience.

The role involves hands-on support for front-line staff, onboarding and coaching, and collaboration with providers and leadership to resolve workflow issues.

Qualifications

• Minimum of five years of medical assistant experience.
• Experience with Epic EMR in a primary care or outpatient clinic setting preferred.
• Critical thinking and sound judgment to prioritize patient needs.
• Problem-solving skills for scheduling, workflow, and care coordination.

Responsibilities

• Coordinate daily staffing and assignments to maintain efficient clinic operations.
• Reinforce adherence to workflows for patient check-in/out, scheduling, phone management, and orders.
• Monitor front-desk and clinical in-basket pools to ensure timely task completion.
• Assist with onboarding and training new staff and provide real-time coaching.
• Conduct routine quality checks and audits and coordinate follow-up retraining as needed.
• Facilitate daily staff and provider huddles and communicate operational concerns to leadership.
• Review and distribute operational and quality reports and support improvement initiatives.
• Coordinate supply ordering and vaccine/equipment storage; ensure QC procedures are documented.
• Assist with patient concerns and complaints and escalate as appropriate.
• Support outreach, transition-of-care scheduling, and pre-visit planning as needed.

Skills

Medical assistant experience

Patient intake

Staff coordination

Excellent communication

Quality assurance

Tools

Epic EMR

Job description

University of Maryland Medical System Corporation is seeking a Clinic Coordinator to support daily operations of a medical practice in Towson, MD. You will coordinate staffing, oversee clinical and administrative workflows, and promote adherence to standard work to ensure high-quality patient care and an excellent patient experience.

The role involves hands-on support for front-line staff, onboarding and coaching, and collaboration with providers and leadership to resolve workflow issues.