Clinic Lead: Patient Care & Operations

Upperline Health, Inc.; Maryland; Sur place; USD 50 000 - 70 000; Plein temps

Avantages offerts par ce poste

Medical benefits

Dental benefits

Vision benefits

401K

PTO

Parental leave

Résumé du poste

Upperline Health seeks a Lead Patient Care Coordinator to manage the Lutherville Timonium clinic’s front desk operations and serve as a key clinical and administrative leader. You will support physicians, oversee patient flow, and drive the clinic’s care program implementation.

The role requires strong communication, clinical knowledge, and the ability to lead a team while ensuring high-quality patient experiences and adherence to scheduling and regulatory standards.

Qualifications

• Previous experience as a Patient Care Coordinator.
• Podiatry or Orthopedic clinic experience preferred.
• Excellent computer skills and strong knowledge of medical terminology.
• Previous experience working in an EMR – preferably athenahealth EMR.
• Must be an effective communicator with excellent grammar and interpersonal skills.
• Exceptional customer service orientation featuring an empathetic, compassionate, and professional demeanor with each interaction.
• Demonstrated experience as a motivated and dedicated team leader with a stable work history.
• Reliable transportation and the ability to pass a background check and drug test is required.

Responsabilités

• All the responsibilities outlined in the patient care coordinator role.
• Deep understanding of Upperline’s comprehensive care program, Upperline Plus, and responsible for patient enrollment and engagement efforts in collaboration with broader care team
• Responsible for daily coverage in clinic and working with other Clinic Leads in market to staff all clinics appropriately.
• Accountable for clinic key performance indicators – clinical, operational, and financial – in collaboration with Regional Manager.
• Facilitate clinic daily huddles with all members of the clinic team each day.
• Responsible for clinic referral conversion, monitoring of physician schedule templates, and adherence to scheduling cadence for high-risk patients.
• Maintain a strong positive culture in the clinic; build trust and respect within the team.
• Assist regional leadership with implementing and maintaining key corporate initiatives and objectives within the clinic setting.
• Perform monthly audits of the clinic operations as well as the EMR documentation.
• Accountable for the clinic patient experience measured by net promoter score.
• Responsible for clinic and equipment licensure.
• Travel to surrounding area clinics to provide support if needed.
• Make timely and high-quality decisions.

Connaissances

Patient coordination

Podiatry/Orthopedic knowledge

EMR experience

Communication skills

Team leadership

Customer service

Background check

Drug test

Outils

athenahealth EMR

Description du poste

Upperline Health seeks a Lead Patient Care Coordinator to manage the Lutherville Timonium clinic’s front desk operations and serve as a key clinical and administrative leader. You will support physicians, oversee patient flow, and drive the clinic’s care program implementation.

The role requires strong communication, clinical knowledge, and the ability to lead a team while ensuring high-quality patient experiences and adherence to scheduling and regulatory standards.