Clinic Operations Associate – Office Assistant II

UPMC; Pittsburgh (Allegheny County); On-site; USD 32,000 - 42,000; Full time

Job summary

UPMC Shadyside's Senior Care Institute is seeking an Office Assistant II to support daily clinic operations. You will greet patients, register arrivals, schedule and reschedule appointments, and assist with billing and paperwork.

The role offers a Monday through Friday schedule from 8:30 to 5:00 with no weekends, nights, or holidays. Strong organizational and communication skills are essential as you manage charts, verify information, answer calls, and help maintain an efficient patient flow.

Responsibilities

• Verify information and records in the medical record and scheduling system.
• Prepare patient charts for upcoming appointments.
• Complete paperwork such as encounter forms and referrals.
• Use the scheduling system to generate information for billing.
• Answer questions about appointments and testing.
• Check-in/check-out: inform appropriate department of arrival.
• Assist with inpatient billing processes.
• Assist physicians with transcription/dictation issues and accuracy review.
• Process medical records release requests.
• Monitor stock levels and assist with ordering supplies.
• Maintain physician schedules to ensure proper appointments and confirmations.
• Answer phone calls, screen, take messages, and provide information courteously.
• Schedule diagnostic testing; obtain authorizations and referrals.
• Use financial management system modules for scheduling, verification, charges, and co-payment processing.
• Schedule, coordinate, and reschedule patient appointments.

Job description

UPMC Shadyside's Senior Care Institute is seeking an Office Assistant II to support daily clinic operations. You will greet patients, register arrivals, schedule and reschedule appointments, and assist with billing and paperwork.

The role offers a Monday through Friday schedule from 8:30 to 5:00 with no weekends, nights, or holidays. Strong organizational and communication skills are essential as you manage charts, verify information, answer calls, and help maintain an efficient patient flow.