Medical Appointment Coordinator I

UPMC; Pennsylvania; On-site; USD 32,000 - 42,000; Full time

Job summary

UPMC is seeking a patient scheduler and receptionist to efficiently make and schedule appointments, assist customers in person and by phone, and collect complete demographic and insurance information. You will verify data in the medical records system and relay messages to staff and providers as needed.

The role supports a Monday–Friday, dayshift schedule from 9:00 AM to 5:30 PM, with no weekends or major holidays.

Qualifications

• Excellent customer service skills and ability to assist in person and on the phone.
• Accurate data entry and verification of demographic and insurance information.

Responsibilities

• Verify information and records in the scheduling system.
• Schedule, coordinate, and reschedule patient appointments.
• Greet and register patients; provide instructions and directions.
• Maintain waiting area and prepare patient charts for upcoming appointments.
• Answer phones and take messages; inform staff of arrivals.
• Ensure schedules and confirmations are up to date.
• Process paperwork and assist with billing information.

Skills

Customer service

Data entry

Phone support

Multitasking

Tools

Scheduling software

Job description

UPMC is seeking a patient scheduler and receptionist to efficiently make and schedule appointments, assist customers in person and by phone, and collect complete demographic and insurance information. You will verify data in the medical records system and relay messages to staff and providers as needed.

The role supports a Monday–Friday, dayshift schedule from 9:00 AM to 5:30 PM, with no weekends or major holidays.