Office Assistant II - Senior Care (Shadyside Hospital)

UPMC; Pittsburgh (Allegheny County); Presencial; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

UPMC Shadyside's Senior Care Institute is seeking an Office Assistant II to support daily clinic operations. You will greet patients, register arrivals, schedule and reschedule appointments, and assist with billing and paperwork.

The role offers a Monday through Friday schedule from 8:30 to 5:00 with no weekends, nights, or holidays. Strong organizational and communication skills are essential as you manage charts, verify information, answer calls, and help maintain an efficient patient flow.

Responsabilidades

• Verify information and records in the medical record and scheduling system.
• Prepare patient charts for upcoming appointments.
• Complete paperwork such as encounter forms and referrals.
• Use the scheduling system to generate information for billing.
• Answer questions about appointments and testing.
• Check-in/check-out: inform appropriate department of arrival.
• Assist with inpatient billing processes.
• Assist physicians with transcription/dictation issues and accuracy review.
• Process medical records release requests.
• Monitor stock levels and assist with ordering supplies.
• Maintain physician schedules to ensure proper appointments and confirmations.
• Answer phone calls, screen, take messages, and provide information courteously.
• Schedule diagnostic testing; obtain authorizations and referrals.
• Use financial management system modules for scheduling, verification, charges, and co-payment processing.
• Schedule, coordinate, and reschedule patient appointments.

Descripción del empleo

Join the team at UPMC Shadyside's Senior Care Institute as an Office Assistant II, where you'll play a vital role in ensuring the smooth operation of our clinic. Enjoy a Monday through Friday schedule with convenient shifts from 8:30-5:00—no weekends, nights, or holidays!

In this position, you'll be responsible for identifying patient information and records, scheduling and rescheduling appointments, and providing a warm welcome by greeting and registering patients upon their arrival. You'll maintain a clean and organized waiting area, screen incoming calls, manage messages, and assist with processing copays as needed. Your exceptional organizational and communication skills will ensure an outstanding patient experience and contribute to the success of our team!

Responsibilities:

• Verify necessary information and records in the medical record and computerized scheduling system.
• Prepare patient charts for upcoming appointments.
• Completes necessary paperwork such as encounter forms and referrals.
• Use computer system to generate information necessary for billing.
• Answer questions regarding patient appointments and testing.
• Inform appropriate department/person of person's arrival performing appropriate check-in and check-out functions.
• Assist with inpatient billing process.
• Assist physicians with transcription and dictation issues/concerns, and review process for accuracy.
• Process medical records release requests.
• Identify stock levels of office supplies and assist with ordering/inventory management.
• Maintain and update current information on physician's schedules ensuring that patients are scheduled properly, and appointments are confirmed.
• Answer telephone, screen calls, take messages and provide information in a courteous manner.
• Schedule diagnostic testing and obtain insurance authorizations, verifications, and referrals in a timely fashion.
• Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation, and other tasks.
• Schedule, coordinate, and reschedule patient appointments.