Medical Office Assistant II - Patient Scheduling & Front Desk

Life in Pittsburgh; Pittsburgh (Allegheny County); On-site; USD 32,000 - 42,000; Full time

Job summary

UPMC Shadyside Senior Care Institute is seeking an Office Assistant II to help keep our clinic running smoothly. You will identify patient information, schedule and reschedule appointments, and warmly register patients on arrival.

You’ll maintain a tidy waiting area, screen calls, manage messages, process copays, and support billing and transcription tasks. Strong organization and clear communication are essential to deliver an outstanding patient experience.

Qualifications

• Required: High school diploma or GED.
• Required: 3 years of work experience in a medical office setting.
• Knowledge of medical terminology preferred but not required.
• Word processing and computer experience required.

Responsibilities

• Verify information and records in the medical record and scheduling system.
• Prepare patient charts for upcoming appointments.
• Complete paperwork such as encounter forms and referrals.
• Use computer system to assist with billing information.
• Answer questions regarding patient appointments and testing.
• Check-in/check-out duties and greet patients.
• Assist with inpatient billing processes.
• Assist physicians with transcription and dictation issues and review for accuracy.
• Process medical records release requests.
• Identify stock levels of office supplies and assist with ordering.
• Maintain physician schedules and confirm appointments.
• Answer phones, take messages, and provide courteous information.
• Schedule diagnostics and obtain insurance authorizations and referrals.
• Use automated financial management system for scheduling and charges.
• Schedule, coordinate, and reschedule patient appointments.

Skills

Medical terminology

Word processing

Computer skills

Education

High school diploma or GED

Tools

Scheduling system (computerized)

Billing system

Job description

UPMC Shadyside Senior Care Institute is seeking an Office Assistant II to help keep our clinic running smoothly. You will identify patient information, schedule and reschedule appointments, and warmly register patients on arrival.

You’ll maintain a tidy waiting area, screen calls, manage messages, process copays, and support billing and transcription tasks. Strong organization and clear communication are essential to deliver an outstanding patient experience.