Clinic Operations Administrator

North Carolina Solutions; Wilmington (NC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

PTO + 9 holidays

Retirement plan options

Tuition reimbursement + CEUs

Clinical supervision

Wellness & employee assistance

Job summary

North Carolina Solutions is seeking an experienced Office Administrator to act as a critical operational partner to the Executive Director, Program Director, and Clinical Director. You will manage client services, billing, authorizations, staffing, QA, HR, and day-to-day operations to keep the clinic running smoothly.

This role requires strong administrative skills, confidentiality, and the ability to multitask in a fast-paced environment.

Qualifications

• High school diploma or GED.
• Strong administrative and organizational skills.
• Excellent communication and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Maintain confidentiality and handle sensitive information professionally.
• Typing speed of at least 40 words per minute.
• Bilingual in English and Spanish.

Responsibilities

• Manages new referrals and client intake to discharge.
• Verifies insurance and schedules with providers; coordinates authorization status.
• Oversees billing codes and interacts with Health Information Systems.
• Supports HR, QA, and compliance activities as needed.
• Assists IT and operations to ensure smooth daily functions.

Skills

Administrative skills

Communication skills

Typing 40 wpm

Customer service

Multitasking

Bilingual English/Spanish

Education

High school diploma or GED

Tools

Kronos timekeeping

HIS/EHR systems

Billing software

Job description

North Carolina Solutions is seeking an experienced Office Administrator to act as a critical operational partner to the Executive Director, Program Director, and Clinical Director. You will manage client services, billing, authorizations, staffing, QA, HR, and day-to-day operations to keep the clinic running smoothly.

This role requires strong administrative skills, confidentiality, and the ability to multitask in a fast-paced environment.