Office Manager

New Leaf Behavioral Health (NLBH); Raleigh (NC); On-site; USD 70,000 - 100,000; Full time

Job summary

New Leaf Behavioral Health (NLBH) in Raleigh, NC, seeks a Finance & Operations Manager to lead the administrative team and oversee clinic operations, finances, and strategic projects on-site.

The role emphasizes strong systems thinking, process improvement, and collaboration with clinical leadership to ensure compliant, efficient care delivery and sustainable growth for the nonprofit organization.

Qualifications

• 3+ years of management experience in healthcare, behavioral health, or nonprofit operations.
• Experience in project or change management.
• Strong understanding of insurance billing, revenue cycle, and clinic operations.
• Excellent organizational, communication, and problem-solving skills.
• Experience leading teams and driving cross-functional initiatives.

Responsibilities

• Lead, support, and develop the administrative team and volunteers.
• Oversee daily operational workflows, including scheduling, clinician support, and patient experience.
• Maintain and continuously improve clinic systems, policies, and procedures.
• Ensure compliance with applicable regulations and payer requirements.
• Oversee clinic revenue streams, including client payments, insurance billing, accounts receivable, and collections processes.
• Plan, organize, and lead internal projects designed to improve clinic operations and support strategic growth.
• Collaborate with leadership to identify priorities and implement new processes, technologies, and service models.

Skills

Management experience

Healthcare operations

Organizational skills

Problem-solving

Communication

Tools

EHR systems

Billing software

Job description

Finance & Operations Manager Position

Are you a highly organized, tenacious, and detail-oriented professional with a passion for creating seamless administrative processes? New Leaf Behavioral Health, a non-profit mental health organization in Raleigh, NC, is seeking someone to lead our administrative team and ensure the highest level of operational excellence. This is a full-time, salaried, on-site position, offering a unique opportunity to make a significant impact on our ability to provide exceptional patient care.

Who You Are

• A Champion of Order: You are driven by a strong desire to create and maintain an orderly and highly functional practice. You believe in the power of clear policies, well-documented procedures, and precise written instructions for every task.


• Relentlessly Tenacious: You possess an unwavering commitment to getting things right, not just "good enough." You're willing to put in the hard work and persevere through challenges, especially during periods of change, to achieve a high degree of quality and accuracy in all administrative functions.


• Process-Oriented Leader: You have a natural ability to balance the intricacies of administrative systems with the needs of the individuals who work within them. You are adept at identifying inefficiencies and proactively implementing solutions.


• Dedicated and Detailed: You have a keen eye for detail and a meticulous approach to your work. You take pride in ensuring that every task is completed accurately and to the highest standard.


• Collaborative Team Player: While you are a leader, you also understand the importance of working effectively with your team to achieve shared goals.

About

This position plays a pivotal leadership role in ensuring the clinic runs efficiently, sustainably, and with a strong focus on mission impact. It combines traditional clinic management responsibilities with strategic project/change management, operational leadership, and financial oversight. The ideal candidate is an organized, proactive professional who thrives in a dynamic environment, has strong systems thinking skills, and is comfortable managing both day-to-day operations and longer-term organizational initiatives.

Key Responsibilities

Operational & Administrative Oversight

• Lead, support, and develop the administrative team and volunteers.


• Oversee daily operational workflows, ensuring smooth scheduling, clinician support, and patient experience.


• Maintain and continuously improve clinic systems, policies, and procedures.


• Ensure compliance with applicable regulations and payer requirements.

Financial & Revenue Stream Management

• Oversee clinic revenue streams, including client payments, insurance billing, accounts receivable, and collections processes.


• Partner with the Executive Director and billing team to monitor financial performance and ensure accurate, timely reimbursement.


• Support budgeting and forecasting processes, providing operational and financial insights.

Project & Change Management

• Plan, organize, and lead internal projects designed to improve clinic operations and support strategic growth.


• Collaborate with leadership to identify priorities and implement new processes, technologies, and service models.


• Track project timelines, deliverables, and impact, ensuring effective change adoption across the organization.

Staff & Volunteer Coordination

• Supervise and train administrative staff and support volunteers, fostering a collaborative, mission-aligned culture.


• Partner with clinical leadership to ensure clinicians receive operational support to maximize their time with clients.


• Support workforce planning and onboarding for both staff and volunteers.

Technology & Systems

• Oversee practice management and EHR systems to ensure efficiency, data integrity, and accessibility.


• Identify opportunities to improve technology utilization to support client care, billing, and reporting.

Qualifications

• 3+ years of management experience in healthcare, behavioral health, or nonprofit operations.


• Demonstrated experience in project or change management.


• Strong understanding of insurance billing, revenue cycle, and clinic operations.


• Excellent organizational, communication, and problem-solving skills.


• Experience leading teams and driving cross-functional initiatives.