Clinic IT Field Technician - Travel & Onsite Support

CVS Health; Jefferson City (MO); On-site; USD 26,000 - 44,000; Full time

Benefits offered by this job

Comprehensive benefits package

Bonus/short-term incentive program

Paid time off

Job summary

CVS Health is seeking a Field Technician to provide fast, friendly technical support for computer systems across clinics in Kansas City, MO area with some travel to Des Moines, IA. You will handle Level 1-2 issues, document tickets, and assist with onboarding and hardware deployment.

The ideal candidate has 2+ years in service desk roles, strong customer service, and experience with Windows, Mac and Google Workspace. A valid driver's license and ability to lift up to 50 lbs are required.

Qualifications

• 2+ years of service desk or related experience.
• Experience with multiple operating systems (Windows, Chrome, Mac).
• Excellent customer service skills.
• Able to communicate effectively in English both written and verbally.
• Must have a flexible and positive attitude.
• High level of organization, reliability, and independence with attention to detail.
• Professional experience in a fast-paced environment.
• Demonstrated PC skills (Microsoft Office, Google suite).
• Basic knowledge of ITIL (or equivalent) and Service Desk metrics/SLAs.

Responsibilities

• Provide Level 1-2 support with tickets and field issues.
• Route and escalate tickets using service desk software to record, track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
• Troubleshoot IT issues remotely or in-person for desktops, printers, peripherals, and network/Wi-Fi.
• Ensure continuous uptime for computers, and peripherals.
• Work with vendors to service basic medical equipment.
• Work with vendors to manage network infrastructure.
• Assist with new hire orientations.
• Deploy hardware for new employees.
• Travel to clinics to support the Kansas City, MO area and Des Moines, IA area.

Skills

Customer service

English communication

IT support

Troubleshooting

Documentation

Team collaboration

Education

High School Diploma

Associate/Bachelor degree preferred

Tools

Microsoft Office

Google Suite

ITIL

Service Desk software

Job description

CVS Health is seeking a Field Technician to provide fast, friendly technical support for computer systems across clinics in Kansas City, MO area with some travel to Des Moines, IA. You will handle Level 1-2 issues, document tickets, and assist with onboarding and hardware deployment.

The ideal candidate has 2+ years in service desk roles, strong customer service, and experience with Windows, Mac and Google Workspace. A valid driver's license and ability to lift up to 50 lbs are required.