On‑Site Field Tech: Store Systems & POS Expert

CVS Health Corporation; Melrose (MA); On-site; USD 25,000 - 53,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Job summary

CVS Health is seeking a Field Service Technician to travel between CVS Pharmacy locations, providing on-site technical support for POS, pharmacy, and store systems. You will diagnose hardware issues, perform maintenance, and implement upgrades to minimize downtime and improve performance.

You will collaborate with remote IT teams, meticulously document service activities, and deliver exceptional store colleague support while upholding safety and quality standards in a fast-paced retail

Qualifications

• 1+ years of hands-on experience troubleshooting hardware, repairs, and maintenance.
• Valid driver’s license with no major violations.
• Willingness to travel frequently between CVS Pharmacy locations within Melrose, MA (must reside within the service area).
• Availability to work flexible hours, including days, nights, weekends, and holidays.
• Ability to lift 75 lbs and occasionally work on ladders.

Responsibilities

• Travel between CVS Pharmacy locations to provide on-site technical support and maintenance.
• Deliver hands-on support for store systems, including POS systems, pharmacy systems, photo kiosks, and inventory management systems.
• Perform preventative maintenance, software updates, hardware upgrades, and equipment replacements to ensure optimal system performance with minimal supervision.
• Install and integrate new technology in stores, including setup and configuration of POS terminals, peripherals, and network connectivity.
• Diagnose and resolve complex technical issues on-site, determining root causes and implementing effective solutions.
• Maintain accurate documentation of service calls, equipment installations, repairs, and maintenance activities.
• Collaborate with cross-functional IT teams (help desk, network engineers, and software developers) to elevate and resolve issues as needed.
• Provide exceptional customer service to store colleagues while troubleshooting and resolving equipment issues.
• Manage inventory of IT parts, tools, and supplies; ensure readiness by tracking stock and placing orders as needed.
• Participate in an on-call rotation and respond to urgent service needs as required.

Skills

Hands-on hardware troubleshooting

Driver's license

Travel required

Flex hours

Physical ability to lift 75 lbs

Technical certifications

Previous field service experience

Education

High School Diploma or GED

Tools

POS systems

Networking equipment

Store hardware peripherals

Job description

CVS Health is seeking a Field Service Technician to travel between CVS Pharmacy locations, providing on-site technical support for POS, pharmacy, and store systems. You will diagnose hardware issues, perform maintenance, and implement upgrades to minimize downtime and improve performance.

You will collaborate with remote IT teams, meticulously document service activities, and deliver exceptional store colleague support while upholding safety and quality standards in a fast-paced retail