Store IT Field Technician - POS & Pharmacy Systems

CVS Health Corporation; United States; On-site; USD 25,000 - 53,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Job summary

CVS Health Corporation is seeking a Field Service Technician to provide on-site technical support across CVS Pharmacy locations, traveling between stores to maintain and repair computer systems, hardware, and store technology.

You will support POS, pharmacy systems, networking, and in-store devices, perform preventative maintenance, install new technology, document actions, and collaborate with IT teams to keep stores running smoothly.

Qualifications

• 1+ years of hands-on experience troubleshooting hardware, repairs, and maintenance.
• Valid driver’s license with no major violations.
• Willingness to travel frequently between CVS Pharmacy locations within Southwest Connecticut (Westport-Ansonia) (must reside within the service area).
• Availability to work flexible hours, including days, nights, weekends, and holidays.
• Ability to lift 75 lbs and occasionally work on ladders.

Responsibilities

• Travel between assigned CVS Pharmacy locations to provide on-site technical support and maintenance.
• Deliver hands-on support for store systems, including POS systems, pharmacy systems, photo kiosks, and inventory management systems.
• Perform preventative maintenance, software updates, hardware upgrades, and equipment replacements to ensure optimal system performance with minimal supervision.
• Install and integrate new technology in stores, including setup and configuration of POS terminals, peripherals, and network connectivity.
• Diagnose and resolve complex technical issues on-site, determining root causes and implementing effective solutions.
• Maintain accurate documentation of service calls, equipment installations, repairs, and maintenance activities.
• Collaborate with cross-functional IT teams to elevate and resolve issues as needed.
• Provide exceptional customer service to store colleagues while troubleshooting and resolving equipment issues.
• Manage inventory of IT parts, tools, and supplies; ensure readiness by tracking stock and placing orders as needed.
• Participate in an on-call rotation and respond to urgent service needs as required.

Skills

Troubleshooting hardware

Travel readiness

On-site service

Driver's license

Education

High School Diploma or GED

Tools

POS systems

Pharmacy systems

Job description

CVS Health Corporation is seeking a Field Service Technician to provide on-site technical support across CVS Pharmacy locations, traveling between stores to maintain and repair computer systems, hardware, and store technology.

You will support POS, pharmacy systems, networking, and in-store devices, perform preventative maintenance, install new technology, document actions, and collaborate with IT teams to keep stores running smoothly.