Travel Field IT Technician - POS & Store Systems

CVS Health Corporation; Boston (MA); On-site; USD 25,000 - 53,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid time off

Retirement options

Wellness programs

Employee discounts

Job summary

CVS Health Corporation is seeking a Field Service Technician to provide on-site technical support at CVS Pharmacy locations. You will travel between stores to maintain and repair computer systems, hardware, and store technology including POS and pharmacy systems, photo kiosks, and inventory tools.

Responsibilities include installations, preventative maintenance, software updates, and on-site diagnostics. You will document activities, collaborate with IT teams, and participate in on-call

Qualifications

• 1+ years of hands-on experience troubleshooting hardware, repairs, and maintenance.
• Valid driver’s license with no major violations
• Willingness to travel frequently between CVS Pharmacy locations within Taunton/New Bedford, MA (must reside within the service area)
• Availability to work flexible hours, including days, nights, weekends, and holidays
• Ability to lift 75 lbs and occasionally work on ladders

Responsibilities

• Travel between assigned CVS Pharmacy locations to provide on-site technical support and maintenance.
• Deliver hands-on support for store systems, including POS systems, pharmacy systems, photo kiosks, and inventory management systems.
• Perform preventative maintenance, software updates, hardware upgrades, and equipment replacements to ensure optimal system performance with minimal supervision.
• Install and integrate new technology in stores, including setup and configuration of POS terminals, peripherals, and network connectivity.
• Diagnose and resolve complex technical issues on-site, determining root causes and implementing effective solutions.
• Maintain accurate documentation of service calls, equipment installations, repairs, and maintenance activities.
• Collaborate with cross-functional IT teams (help desk, network engineers, and software developers) to elevate and resolve issues as needed.
• Provide exceptional customer service to store colleagues while troubleshooting and resolving equipment issues.
• Manage inventory of IT parts, tools, and supplies; ensure readiness by tracking stock and placing orders as needed.
• Participate in an on-call rotation and respond to urgent service needs as required.

Skills

Troubleshooting hardware

Field service

Travel willingness

Education

High School Diploma or GED

Tools

POS systems experience

Pharmacy systems familiarity

Job description

CVS Health Corporation is seeking a Field Service Technician to provide on-site technical support at CVS Pharmacy locations. You will travel between stores to maintain and repair computer systems, hardware, and store technology including POS and pharmacy systems, photo kiosks, and inventory tools.

Responsibilities include installations, preventative maintenance, software updates, and on-site diagnostics. You will document activities, collaborate with IT teams, and participate in on-call