Bilingual Front Office Coordinator – Clinic

Southwest Behavioral & Health Services; Phoenix (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

3 weeks PTO in first year

10 paid holidays

Low-cost medical, dental, vision

Disability and life insurance

Retirement plan with company match

Tuition reimbursement programs

Job summary

Southwest Behavioral & Health Services is seeking a Front Office Representative for our Erickson Outpatient Clinic in Phoenix. This full-time role handles refill requests, prior authorizations, lab results, and prescriber scheduling, serving as a liaison among clients, prescribers, and clinical staff.

Medical Assistants are encouraged to apply. The position requires strong organization, communication, and bilingual (English/Spanish) skills, with duties spanning intake, scheduling, and general

Qualifications

• High School Diploma or GED required.
• Prior clerical experience preferred in a behavioral health setting.
• Fingerprint clearance issued by the Arizona Department of Public Safety or eligible.

Responsibilities

• Process refill requests and prior authorizations for medications.
• Process and monitor lab results and schedule appointments.
• Administer injections as needed and contact clients for follow-up.
• Maintain and update client databases and scheduling.
• Coordinate prescriber schedules and transportation as needed.
• Greet clients, answer phones, check in/out and verify eligibility.
• Complete intake referrals and screening; reschedule when necessary.
• Perform general clerical duties and ensure accurate documentation.

Skills

Bilingual EN/ES

Education

High School Diploma or GED

Job description

Southwest Behavioral & Health Services is seeking a Front Office Representative for our Erickson Outpatient Clinic in Phoenix. This full-time role handles refill requests, prior authorizations, lab results, and prescriber scheduling, serving as a liaison among clients, prescribers, and clinical staff.

Medical Assistants are encouraged to apply. The position requires strong organization, communication, and bilingual (English/Spanish) skills, with duties spanning intake, scheduling, and general