Clinic & Front Desk Support Specialist

Mass General Brigham; Amherst (MA); On-site; USD 24,000 - 34,000; Full time

Job summary

Mass General Brigham's Amherst Medical Associates in Amherst, MA seeks a full-time Clinic/Practice Assistant to support the front desk and clinical operations onsite, Monday through Friday 8:30am-5:00pm.

This role handles scheduling, check-in/out, patient communications, medical record documentation, billing forms, and basic administrative tasks to keep the clinic running smoothly and patients cared for with warmth and professionalism.

Qualifications

• Education High School Diploma or Equivalent required
• Can this role accept experience in lieu of a degree? No
• Experience healthcare office experience 0-1 year required

Responsibilities

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders, and print appointment schedules.
• Process patient billing forms and scan documents to patient medical record/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Handles, screens and/or takes messages related to prior authorizations, referrals, and verify registrations for accuracy.
• May monitor patients in waiting room and responds to any needs for information.
• Assists in patient flow processes.

Skills

Healthcare office experience

Education

High School Diploma or Equivalent

Job description

Mass General Brigham's Amherst Medical Associates in Amherst, MA seeks a full-time Clinic/Practice Assistant to support the front desk and clinical operations onsite, Monday through Friday 8:30am-5:00pm.

This role handles scheduling, check-in/out, patient communications, medical record documentation, billing forms, and basic administrative tasks to keep the clinic running smoothly and patients cared for with warmth and professionalism.