Clinic Front Desk & Patient Services Assistant

Trinity Health; Minot (ND); On-site; USD 23,000 - 32,000; Full time

Job summary

Trinity Health in Minot, ND is seeking an Office Assistant to support daily front-office operations within the clinic setting. You will greet patients, register them, coordinate scheduling, answer calls, collect payments, and uphold high standards of service and privacy.

This role works with clinical and administrative staff to maintain smooth operations, assist with records, and provide cross-coverage as needed to ensure continuity of care and efficient clinic access.

Qualifications

• HS Diploma or GED, preferred
• Customer service experience required
• Six months minimum experience preferred
• Experience in a clerical or office setting preferred
• Medical terminology knowledge, preferred
• Experience with computer appointment software, preferred

Responsibilities

• Greet and register patients, verify required information, and process payments in accordance with clinic procedures.
• Schedule, update, and coordinate patient appointments using electronic scheduling systems to support timely and efficient clinic access.
• Answer and triage incoming calls, route messages appropriately, and provide clear, courteous communication to patients and staff.
• Maintain organized front-office operations by preparing forms, updating records, managing incoming documents, and supporting daily administrative tasks.
• Protect patient confidentiality by handling sensitive information in compliance with privacy and organizational policies.
• Provide cross-coverage in other reception or clinic areas to support continuity of operations during staff absences or high-volume periods.

Skills

Customer service

Communication

Multitasking

Confidentiality handling

Education

HS Diploma or GED

Tools

Computer appointment software

Job description

Trinity Health in Minot, ND is seeking an Office Assistant to support daily front-office operations within the clinic setting. You will greet patients, register them, coordinate scheduling, answer calls, collect payments, and uphold high standards of service and privacy.

This role works with clinical and administrative staff to maintain smooth operations, assist with records, and provide cross-coverage as needed to ensure continuity of care and efficient clinic access.