Pulmonology Clinic Front Desk Assistant

Trinity Health; Minot (ND); On-site; USD 23,000 - 32,000; Full time

Job summary

Trinity Health is seeking an Office Assistant to support front-office operations in the Minot clinic. You will greet patients, coordinate registration and scheduling, answer calls, collect payments, and ensure high-quality customer service in a fast-paced environment.

The role involves ensuring accurate records, aiding in daily administrative tasks, and providing coverage in other reception areas as needed to support clinic operations.

Qualifications

• Customer service experience required, preferably six months minimum.
• Experience in a clerical or office setting preferred.
• Medical terminology knowledge preferred.

Responsibilities

• Greet and register patients, verify required information, and process payments in accordance with clinic procedures.
• Schedule, update, and coordinate patient appointments using electronic scheduling systems to support timely and efficient clinic access.
• Answer and triage incoming calls, route messages appropriately, and provide clear, courteous communication to patients and staff.
• Maintain organized front office operations by preparing forms, updating records, managing incoming documents, and supporting daily administrative tasks.
• Protect patient confidentiality by handling sensitive information in compliance with privacy and organizational policies.
• Provide cross coverage in other reception or clinic areas to support continuity of operations during staff absences or high volume periods.

Skills

Customer service

Clerical work

Medical terminology

Communication

Confidentiality

Multi-tasking

Education

HS Diploma or GED

Job description

Trinity Health is seeking an Office Assistant to support front-office operations in the Minot clinic. You will greet patients, coordinate registration and scheduling, answer calls, collect payments, and ensure high-quality customer service in a fast-paced environment.

The role involves ensuring accurate records, aiding in daily administrative tasks, and providing coverage in other reception areas as needed to support clinic operations.