Clinic Front Desk & Scheduling Specialist

Trinity Health; Minot, Northern (ND, KY); Hybrid; USD 23,000 - 32,000; Full time

Job summary

Trinity Health Hospital Campus & Medical District in Minot, ND is seeking a friendly Office Assistant to support front-office operations in the clinic setting. You will greet patients, verify information, schedule appointments, collect payments, and help maintain smooth administrative workflows.

This role emphasizes customer service, confidentiality, and teamwork, with daily use of scheduling software and strong communication with patients and staff to ensure timely access to care.

Qualifications

• Customer service experience or training required (minimum six months).
• Clerical/office experience preferred.
• Medical terminology knowledge preferred.
• Experience with computer appointment software preferred.

Responsibilities

• Greet and register patients, verify information, and process payments per procedures.
• Schedule, update, and coordinate patient appointments using electronic scheduling systems.
• Answer and triage incoming calls, route messages, and communicate clearly to patients and staff.
• Maintain organized front office by preparing forms, updating records, and supporting daily tasks.
• Protect patient confidentiality per privacy and Trinity policies.
• Provide cross-coverage in other reception/clinic areas to support continuity of operations.

Skills

Communication

Interpersonal skills

Customer service

Problem solving

Conflict resolution

Confidentiality

Multitasking

Education

HS Diploma or GED

Tools

Appointment scheduling software

Job description

Trinity Health Hospital Campus & Medical District in Minot, ND is seeking a friendly Office Assistant to support front-office operations in the clinic setting. You will greet patients, verify information, schedule appointments, collect payments, and help maintain smooth administrative workflows.

This role emphasizes customer service, confidentiality, and teamwork, with daily use of scheduling software and strong communication with patients and staff to ensure timely access to care.