Clinic Front Desk & Patient Services Specialist

Trinity Health; Minot (ND); On-site; USD 21,000 - 28,000; Full time

Job summary

Trinity Health in Minot, ND is seeking an Office Assistant to support daily front-office operations in a clinic setting. You will greet patients, register, verify information, collect payments, and process transactions with a strong focus on service quality.

In this role, you will schedule appointments, answer calls, route messages, and maintain orderly front-office records. You will protect patient confidentiality while collaborating with clinical and administrative teams to ensure smooth care

Qualifications

• Experience in customer service or training is required.
• HS diploma or GED required; preferably six months clerical/office experience.
• Ability to handle confidential information and maintain privacy.
• Strong communication skills, both in person and on the telephone.

Responsibilities

• Greet and register patients, verify information, and process payments per procedures.
• Schedule and coordinate patient appointments using scheduling systems.
• Answer, triage, and route incoming calls with courtesy and clear communication.
• Maintain organized front office records and support daily admin tasks.
• Provide coverage in other reception areas as needed to support operations.
• Protect patient confidentiality in line with privacy standards.

Skills

Customer service

Communication

Multitasking

Confidentiality

Telephone etiquette

Problem solving

Education

HS Diploma or GED

Tools

Microsoft Office

Electronic scheduling software

Appointment scheduling software

Job description

Trinity Health in Minot, ND is seeking an Office Assistant to support daily front-office operations in a clinic setting. You will greet patients, register, verify information, collect payments, and process transactions with a strong focus on service quality.

In this role, you will schedule appointments, answer calls, route messages, and maintain orderly front-office records. You will protect patient confidentiality while collaborating with clinical and administrative teams to ensure smooth care