Office Assistant, Same Day Surgery (4264)

Trinity Health; Minot, Northern (ND, KY); Hybrid; USD 23,000 - 32,000; Full time

Job summary

Trinity Health Hospital Campus & Medical District in Minot, ND is seeking a friendly Office Assistant to support front-office operations in the clinic setting. You will greet patients, verify information, schedule appointments, collect payments, and help maintain smooth administrative workflows.

This role emphasizes customer service, confidentiality, and teamwork, with daily use of scheduling software and strong communication with patients and staff to ensure timely access to care.

Qualifications

• Customer service experience or training required (minimum six months).
• Clerical/office experience preferred.
• Medical terminology knowledge preferred.
• Experience with computer appointment software preferred.

Responsibilities

• Greet and register patients, verify information, and process payments per procedures.
• Schedule, update, and coordinate patient appointments using electronic scheduling systems.
• Answer and triage incoming calls, route messages, and communicate clearly to patients and staff.
• Maintain organized front office by preparing forms, updating records, and supporting daily tasks.
• Protect patient confidentiality per privacy and Trinity policies.
• Provide cross-coverage in other reception/clinic areas to support continuity of operations.

Skills

Communication

Interpersonal skills

Customer service

Problem solving

Conflict resolution

Confidentiality

Multitasking

Education

HS Diploma or GED

Tools

Appointment scheduling software

Job description

Job Location: Trinity Health Hospital Campus & Medical District - Minot, ND 58701

Position Type: Full Time

Salary Range: $16.39 - $22.95 Hourly

Job Shift: Days

Position Summary

The Office Assistant supports daily front-office operations by providing courteous, efficient, and accurate administrative services within the clinic setting. This role greets patients, coordinates registration and scheduling, answers incoming calls, collects payments, and ensures each interaction reflects a high standard of customer service. Working closely with clinical and administrative staff, the Office Assistant helps maintain smooth clinic workflow by keeping records organized, supporting clear communication, and responding effectively to changing operational needs. This position functions within a collaborative, service-oriented team environment and may also provide coverage in other reception areas as needed to support continuity of care and clinic operations.

Key Responsibilities

• Greet and register patients, verify required information, and process payments in accordance with clinic procedures.
• Schedule, update, and coordinate patient appointments using electronic scheduling systems to support timely and efficient clinic access.
• Answer and triage incoming calls, route messages appropriately, and provide clear, courteous communication to patients and staff.
• Maintain organized front office operations by preparing forms, updating records, managing incoming documents, and supporting daily administrative tasks.
• Protect patient confidentiality by handling sensitive information in compliance with privacy and organizational policies.
• Provide cross coverage in other reception or clinic areas to support continuity of operations during staff absences or high volume periods.

Licenses and Certifications Required

None

Educational Requirements

HS Diploma or GED, preferred

Experience Requirements

• Customer service experience or training, required. Preferably six (6) months minimum
• Experience in a clerical or office setting, preferred
• Medical terminology knowledge, preferred
• Experience with computer appointment software, preferred

Special Skills or Training Requirements

• Ability to communicate effectively in person and on the telephone
• Ability to demonstrate good judgement in handling incoming calls and in person patients efficiently and appropriately
• Exceptional interpersonal, customer service, problem solving, verbal and written communication and conflict resolution
• Ability to handle confidential and sensitive information
• Ability to work in a fast paced environment; working efficiently and multitasking
• Compliance with all Privacy and Confidentiality Standards per Trinity’s policies

Physical Requirements

The Office Assistant primarily performs work at a computer workstation, requiring frequent sitting with intermittent standing, walking, reaching, and handling of office materials. The role may involve occasional lifting or carrying of light items such as supplies or paperwork. Adequate vision, hearing, and verbal communication skills are essential for interacting with patients, managing phone calls, and completing detailed clerical tasks.

Environmental Requirements

Work occurs in an outpatient clinic reception environment with routine contact with patients, families, and clinical staff. The role may involve frequent interruptions, moderate noise, and proximity to patient-care areas. Adherence to safety practices, infection-prevention protocols, and confidentiality standards is required when working with patient information and navigating shared clinic spaces.