Patient Experience Front Desk Specialist

Trinity Health; Minot (ND); On-site; USD 32,000 - 42,000; Full time

Job summary

Trinity Health in Minot, ND is seeking an Office Assistant to support front-office operations in the clinic. You will greet patients, verify information, and collect payments while maintaining a high standard of service.

You will schedule appointments using electronic systems, answer calls, and keep records organized. This role requires confidentiality, teamwork with clinical staff, and the ability to multitask in a fast-paced outpatient setting.

Qualifications

• HS Diploma or GED, preferred.
• Customer service experience or training, required.
• At least six months of clerical/office experience preferred.
• Medical terminology knowledge preferred.
• Experience with computer appointment software preferred.

Responsibilities

• Greet and register patients, verify information, and process payments.
• Schedule, update, and coordinate appointments using electronic systems.
• Answer and triage incoming calls, routing messages clearly.
• Maintain organized front office records and support daily admin tasks.
• Protect patient confidentiality per privacy policies.
• Provide cross-coverage in other reception areas as needed.

Skills

Customer service

Communication

Multitasking

Confidentiality

Interpersonal skills

Problem solving

Verbal communication

Education

HS Diploma or GED

Tools

Scheduling software

EHR systems

Job description

Trinity Health in Minot, ND is seeking an Office Assistant to support front-office operations in the clinic. You will greet patients, verify information, and collect payments while maintaining a high standard of service.

You will schedule appointments using electronic systems, answer calls, and keep records organized. This role requires confidentiality, teamwork with clinical staff, and the ability to multitask in a fast-paced outpatient setting.