Clinic Front Desk & Scheduling Specialist

Talentify; Maplewood (MN); On-site; USD 32,000 - 42,000; Full time

Job summary

The HPMG Clinics are seeking a patient-facing Medical Receptionist to be the first point of contact, handling check-in, co-pay collection, and patient registration with accuracy and courtesy.

You will manage appointment scheduling, verify insurance, and ensure timely communication within the clinic while delivering excellent service and maintaining compliance with privacy and confidentiality.

Qualifications

• High School diploma or GED required.
• Graduate of a formal training program in medical reception, an equivalent program, or a customer service program.
• Two years experience as a medical receptionist.
• Two years experience in a customer service position.
• One year experience using data look-up and data entry functions on a mainframe or PC based computer system.
• One year customer service experience either via telephone or in-person within the last five years.
• Demonstrated ability to organize work under pressure.
• Demonstrated ability to function with multiple priorities and interruptions.
• Excellent oral communication skills.
• Excellent written communication skills.

Responsibilities

• Customer Service: Care for each person as he/she would like to be cared for by putting the patient first at every opportunity; listen to understand each patient; show concern for each patient; act in a respectful, collaborative manner to meet patient needs.
• Check-in and Co-pay Administration: Check in patients in an accurate and professional manner; identify and accurately collect co-pays or appropriate fees.
• Use computer-based system to verify patient information; understand and communicate benefit changes; communicate wait times; direct patients to appropriate care area; prepare reconciliation reports; provide patients with necessary forms.
• Computerized Appointment Scheduling: Schedule appointments accurately and timely according to Advanced Access principles; maintain knowledge of scheduling practices and policies.
• Registration and Verification: Complete the registration process, verify insurance eligibility, and register patients accurately; identify appropriate account types.
• Specialty Appointment Coordination: Provide patients with information required to schedule specialty appointments.
• Facilitate timely and accurate communication within the clinic: answer calls, relay messages, prepare records for new patient appointments, and assist with clerical duties such as faxing and copying.
• Maintain open communication with Appointment Center to coordinate schedule templates, emergency changes, and provider vacation adjustments.
• General Accountabilities: Perform other duties as assigned.

Skills

Oral communication

Written communication

Organization under pressure

Multi-tasking

Education

High School diploma or GED

Medical reception / customer service training program

Job description

The HPMG Clinics are seeking a patient-facing Medical Receptionist to be the first point of contact, handling check-in, co-pay collection, and patient registration with accuracy and courtesy.

You will manage appointment scheduling, verify insurance, and ensure timely communication within the clinic while delivering excellent service and maintaining compliance with privacy and confidentiality.