Clinic Front Desk & Scheduling Coordinator

E.N.T. Specialty Partners; Southlake (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

E.N.T. Specialty Partners is hiring a Front Desk Receptionist at the Southlake Clinic in Southlake, TX. This entry-level role greets patients, manages the check-in/out process, schedules appointments, answers calls, and handles basic front desk duties to keep operations running smoothly.

You will verify patient identity and insurance, discuss visits and charges, collect copays, and maintain accurate records. Strong communication and organizational skills are essential in a busy clinical setting.

Qualifications

• High school diploma or GED required; prior experience preferred but not required.
• Strong communication, active listening, and time management skills.
• Highly organized, detail-oriented, and able to manage multiple priorities.
• Strong customer service skills with proficiency in office software (e.g., MS Office, Teams) and scheduling systems.

Responsibilities

• Greet and check in patients; ensure timely patient flow.
• Manage multiple phone lines and scheduling systems.
• Receive referrals and contact patients for scheduling.
• Provide patients with visit information, estimated charges, and required documentation.
• Verify patient ID and insurance; assist with forms and billing questions.
• Collect and record payments (copays, co-insurance, deductibles, and balances).
• Schedule, reschedule, and confirm appointments.
• Maintain accurate patient records and demographics.
• Keep reception and waiting areas clean, organized, and sanitized.
• Assist patients in distress and monitor the waiting area for safety.
• Contribute to team efforts by performing additional tasks, as requested.
• Responsibilities may evolve, and additional duties may be assigned as needed.

Skills

Communication

Active listening

Time management

Organization

Customer service

MS Office

Scheduling systems

Education

High School diploma or GED

Tools

MS Office

Teams

Job description

E.N.T. Specialty Partners is hiring a Front Desk Receptionist at the Southlake Clinic in Southlake, TX. This entry-level role greets patients, manages the check-in/out process, schedules appointments, answers calls, and handles basic front desk duties to keep operations running smoothly.

You will verify patient identity and insurance, discuss visits and charges, collect copays, and maintain accurate records. Strong communication and organizational skills are essential in a busy clinical setting.